Coordinator, Collections

Overview

Coordinator, Collections & Recovery role at Volvo Financial Services. This position leads the administrative collections team, ensuring efficient credit recovery, excellent customer service, and compliance with company goals. The role combines strategic and operational leadership to drive continuous improvement in collections processes and stakeholder satisfaction.

What You Will Do

As the Collections Coordinator, you will lead the administrative collections team, ensuring efficient credit recovery, excellent customer service, and compliance with company goals. This role blends strategic and operational leadership to drive continuous improvement in collections processes and stakeholder satisfaction.

Key Activities Include

• Coordinating internal and external collections teams, managing two outsourced agencies, and ensuring adherence to Volvo’s compliance and service standards.
• Developing and implementing effective collections strategies to maximize recovery rates.
• Monitoring portfolios, identifying trends, risks, and opportunities for improvement.
• Managing governance, KPIs, reports, and audits to ensure regulatory compliance.
• Negotiating with high-value customers on payments, contract modifications, and voluntary equipment returns.
• Training and developing team members to strengthen negotiation and customer service skills.
• Collaborating with multiple departments, including Finance, Sales, Legal, IT, Customer Relations, Remarketing, Compliance, HR, and Accounting.

This position requires a professional who can balance analytical thinking, negotiation skills, and leadership to deliver strong results in a complex environment.

Your Future Team

You will work closely with cross-functional teams and leaders, acting as a strategic partner to improve processes, manage risk, and maintain customer trust. This is a leadership position based in Curitiba, with travel requirements and high exposure to senior stakeholders.

Who You Are

We are looking for a results-oriented professional with strong leadership and analytical skills.

Qualifications

• Education: bachelor’s degree in Administration, Economics, Accounting, or related areas. Postgraduate studies in Financial Management, Leadership, or related fields preferred.
• Strong experience in managing banking collections departments.
• Expertise: data analytics, AI-driven tools, process improvement, and project management.
• Technical Skills: advanced Excel, CRM systems, ERP, and analytics for collections performance (score models, A/B testing, etc.).
• Languages: fluent in Portuguese and English (written and verbal); Spanish is a plus.
• Other: valid driver’s license and availability for travel.

Competencies

• Strong leadership and negotiation skills, critical thinking, strategic planning, and decision-making abilities.
• High emotional intelligence, resilience, and adaptability to lead teams and navigate complex scenarios.
• Excellent communication, integrity, and customer focus, with a proven ability to drive process improvements and deliver results under pressure.

Ready for the next step?

Join a company that is redefining financial services through innovation and collaboration. Apply through our careers portal and become a key player in shaping the future of Volvo Financial Services.

This selection process will be conducted with the support of Manu Mourão Consulting. At Volvo do Brasil, we value the candidate experience and collaborate with approved partners to ensure a professional selection process aligned with our values.

We reaffirm our commitment to protecting the personal data of all participants, in full compliance with the Brazilian General Data Protection Law (LGPD). Our goal is to provide a safe and respectful experience at every stage of the process. We do not accept applications via mail.

Who We Are And What We Believe In

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive in a safe and supportive environment, free of harassment and discrimination. We are committed to removing barriers to entry, so please apply even if you feel you may not meet every qualification on the job description.

At Volvo Financial Services, we shape the world we want to live in as the captive finance arm of the Volvo Group. VFS provides financial services and solutions that meet the needs of our customers’ evolving business. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

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