Business Analyst SR

1 semana atrás


Brasília, Brasil ChainTech Tempo inteiro
A Chain Tecnologia e Serviços está no mercado desde 2010, evoluindo e construindo uma história de sucesso por meio de parcerias estratégicas com fabricantes, dentro e fora do país, o que permite a oferta constante de projetos estruturantes de alto valor agregado na área de tecnologia. Além das parcerias estabelecidas, a Chaintech conta com um quadro de colaboradores altamente qualificados e certificados para os serviços de administração de ambiente, integração, planejamento, arquitetura e implementação das soluções ofertadas. Transformamos números em ações de inteligência, aproveitando o grande potencial de melhoria de resultados dos nossos clientes. A Chaintech é uma provedora de tecnologia com foco em 5 grandes pilares de negócio que, através da inovação e produtividade, utiliza as melhores práticas na aplicação da tecnologia e gestão estratégica de resultados. O sucesso e a dedicação em cada projeto entregue trouxeram a Chaintech até aqui, fazendo dela uma empresa inovadora, focada sempre em soluções de alto valor agregado, gerando uma relação de confiança e credibilidade em nossos clientes. /n Deveres e responsabilidades essenciais Colaborar com os clientes para entender seus requisitos e objetivos de negócios relacionados à ServiceNow. Desenvolver fluxos de processos e requisitos. Organizar e conduzir demonstrações e apresentações iniciais de produtos. Garantir a transição bem-sucedida para o time de sustentação. Ser consultivo ao cliente com relação aos seus processos e boas práticas de mercado relacionadas à solução ServiceNow. Ser responsável pela identificação de requisitos técnicos e de negócio levantados com clientes. Identificar riscos e problemas de negócio ou técnico em conjunto com o time técnico. Acompanhar e garantir a execução dos testes integrados das entregas do time em cada sprint. Atualizar documentos de manual e/ou treinamento das entregas do time em cada fase do projeto. Monitorar o progresso do projeto, identificar riscos e implementar estratégias de mitigação. Identificar novas oportunidades.

Trabalhar em parceria com o time técnico. Contribuir para uma excelente experiência do cliente. Qualificações/Habilidades/Experiência

Experiência comprovada em gerenciamento de projetos de implementação da plataforma ServiceNow. Conhecimento sólido das melhores práticas de gestão de produtos e requisitos. Certificação em pelo menos uma metodologia de projetos (Scrum, Kanban, PMI) Conhecimento sólido em ITIL. Certificação em ITIL (Diferencial) CSA e CIS em implementação ServiceNow Diferencial 3-5 anos de em gestão de negócios e ou produtos. /n A função do Business Analyst é fazer a ponte entre o time de negócio e produto com a gestão de projetos na plataforma ServiceNow. Para isso participar ativamente e apoiar nossas iniciativas de negócios, construindo soluções de integração confiáveis, eficientes e escaláveis.

O Business Analyst SR está envolvido em toda gestão entendendo complexidades em todos os níveis, facilitando a entrega de valor tanto para o time técnico quando para o cliente.
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