Help Desk

6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Our client is a US based security company hiring for a Help Desk role.ResponsibilitiesHandle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system Navigate technical documentation to follow appropriate troubleshooting steps for reported issues Monitor ticket queues to ensure SLA compliance and escalate when necessary Maintain clear and consistent documentation of incidents and resolution notes using Zendesk Deliver remote desktop support to both client and internal users Proactively identify emerging issues and act quickly to mitigate impact Notify management of trending technical problems and contribute ideas for process improvements Build effective cross-functional relationships to support escalation paths and end-user success Uphold a positive, professional atmosphere with both customers and colleagues Requirements2+ years of experience providing application and desktop support in a fast-paced environment C1 level English or equivalent proficiency Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams) Proficiency with Microsoft native tools and utilities for resolving system issues Familiarity with mail flow, routing, and connectivity concepts in Microsoft Exchange and Office 365 Experience with ticketing platforms such as Zendesk Ability to analyze, prioritize, and respond to support issues using sound judgment and technical reasoning Customer-first mindset with excellent multitasking and communication skills Willingness to learn new tools and technologies in a fast-evolving environment Cloud computing knowledge and general system administration experience Strong interpersonal skills with the ability to collaborate within a team and across departments Adaptability to shifting priorities and changing customer needs Motivation to contribute to a collaborative, mission-driven culture Preferred Qualifications:Familiarity with LAN, WAN, and mobile computing setups Experience with PowerShell scripting Background working for a managed service provider (MSP) Understanding of Office 365 tenant administration BenefitsSalary Range: $1800-$2200 USD/month 3 days in office in Palermo, Buenos Aires Unlimited PTO $1500 USD Tech budget Only CV's submitted in English will be accepted Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Sur LATAM by 2x Get notified about new Help Desk Specialist jobs in Greater Buenos Aires . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr