Help Desk

Há 6 dias

Buenos Aires, Brasil Sur LATAM Tempo inteiro

6 days ago Be among the first 25 applicants

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Our client is a US based security company hiring for a Help Desk role.
Responsibilities

  • Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues
  • Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system
  • Navigate technical documentation to follow appropriate troubleshooting steps for reported issues
  • Monitor ticket queues to ensure SLA compliance and escalate when necessary
  • Maintain clear and consistent documentation of incidents and resolution notes using Zendesk
  • Deliver remote desktop support to both client and internal users
  • Proactively identify emerging issues and act quickly to mitigate impact
  • Notify management of trending technical problems and contribute ideas for process improvements
  • Build effective cross-functional relationships to support escalation paths and end-user success
  • Uphold a positive, professional atmosphere with both customers and colleagues
Requirements
  • 2+ years of experience providing application and desktop support in a fast-paced environment
  • C1 level English or equivalent proficiency
  • Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)
  • Proficiency with Microsoft native tools and utilities for resolving system issues
  • Familiarity with mail flow, routing, and connectivity concepts in Microsoft Exchange and Office 365
  • Experience with ticketing platforms such as Zendesk
  • Ability to analyze, prioritize, and respond to support issues using sound judgment and technical reasoning
  • Customer-first mindset with excellent multitasking and communication skills
  • Willingness to learn new tools and technologies in a fast-evolving environment
  • Cloud computing knowledge and general system administration experience
  • Strong interpersonal skills with the ability to collaborate within a team and across departments
  • Adaptability to shifting priorities and changing customer needs
  • Motivation to contribute to a collaborative, mission-driven culture
Preferred Qualifications:
  • Familiarity with LAN, WAN, and mobile computing setups
  • Experience with PowerShell scripting
  • Background working for a managed service provider (MSP)
  • Understanding of Office 365 tenant administration
Benefits
  • Salary Range: $1800-$2200 USD/month
  • 3 days in office in Palermo, Buenos Aires
  • Unlimited PTO
  • $1500 USD Tech budget
  • Only CV's submitted in English will be accepted
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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