Delivery Experience Senior Product Manager

Há 2 dias

São Paulo, Brasil Amazon Tempo inteiro
Delivery Experience Senior Product Manager

Want to be a Senior Manager of Amazon delivery experience? You will work on building strategic plans, designing and implementing projects/products, and tracking results to evolve customer satisfaction and Amazon business.

Amazon hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age, or disability.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

For this position, the candidate will contribute to building strategies and solutions to keep improving the Amazon delivery experience for our customers. In a very challenging scenario, this person will have to dive deep into analyses to come up with insights to define a long-term view and high-standard proposal to delight our customers when buying at Amazon.

The successful candidate will enjoy and excel at dealing with ambiguity, complexity, and challenging environments. A person who likes to dive deep into data to develop solutions and has strong relationship abilities to ensure that challenging plans are delivered on time. It will require excellent composure, written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional tech/business projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.

Key job responsibilities
  1. Support and own the design and development of projects, working through all related dependencies with internal and external teams, mainly Retail, BI, 3P Fulfillment channels, Operations, Transportation, Technology, and Finance teams.
  2. Develop strategic plans to evolve Amazon's deliveries, delighting customers and contributing to the company’s objectives.
  3. Act as a connection between different teams to connect and converge different program strategies to guarantee improvement on customer experience. Ensure activities are synced and information is flowing.
  4. Keep C-level well communicated about key project issues and actively work with responsible teams on identifying and solving paths to green.
  5. Create and lead plans, end to end, ensuring all business and operations teams have their goals created and delivered on time.
  6. Ensure the team is focused on the highest value activities and business issues that would be critical path for providing the best customer experience.
  7. Regularly poll the team in advance for their hot points and create the appropriate agenda in weekly and monthly meetings.
  8. Support teams in BR needing help thinking through operational problems (both business and technical).
About the team

This position is part of the Customer Fulfillment Experience Team in Amazon BR. Our mission is to delight our customers every time they shop with us, ensuring a fast, affordable, comfortable, and reliable delivery and returns experience.

BASIC QUALIFICATIONS
  1. 5+ years of product or program management, product marketing, business development, or technology experience.
  2. Bachelor's degree or equivalent.
  3. Experience owning/driving roadmap strategy and definition.
  4. Experience with end-to-end product delivery.
  5. Experience with feature delivery and trade-offs of a product.
  6. Experience as a product manager or owner.
  7. Experience owning technology products.
PREFERRED QUALIFICATIONS
  1. Experience in influencing senior leadership through data-driven insights.
  2. Experience working across functional teams and senior stakeholders.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Posted: December 11, 2024 (Updated about 22 hours ago)

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