Technical Support Engineer, Trilogy
Há 2 dias
Technical Support Engineer, Trilogy (Remote) - $60,000/year USD Join Trilogy to support a portfolio of 100+ enterprise software products using AI‑driven customer support. Base pay: $30.00/hr ($60,000/year) for a full‑time contractor role. Elite Technical Problem‑Solvers Only At Trilogy, our AI systems resolve routine issues across our portfolio of 100+ enterprise software products, leaving only the most complex challenges for our engineers. Every ticket that reaches your desk represents a technical puzzle that demands creative thinking and advanced expertise. This role is designed for exceptional technical minds who thrive under pressure, learn rapidly, and solve problems autonomously. You'll be expected to deliver results immediately, navigate complex software environments without hand‑holding, and continuously elevate our AI capabilities with your human expertise. What You Will Be Doing Resolve sophisticated technical issues that exceed our AI system’s capabilities, applying deep analytical thinking and creative troubleshooting Identify patterns in complex customer problems to develop scalable solutions that can be integrated into our AI framework Master multiple enterprise software products rapidly, becoming a technical authority across diverse technologies Transform your specialized human insights into AI improvements that continuously enhance our support ecosystem What You Won’t Be Doing Handling basic, repetitive support tickets that our AI systems can resolve Following a gradual onboarding process – you will need to demonstrate expertise across multiple products within your first month Relying on management for solutions or direction – this role demands self‑sufficiency and proactive problem‑solving Working within the confines of traditional support structures with predictable challenges and established playbooks Key Responsibilities Seamlessly bridge the gap between advanced AI capabilities and complex human expertise to deliver exceptional customer outcomes that strengthen Trilogy’s reputation for technical excellence. Basic Requirements Minimum 3 years of proven experience in technical customer support roles Demonstrable advanced proficiency with generative AI, including creating automation workflows and custom GPTs (basic usage for content creation or research is insufficient) Current residence in North or South America Exceptional self‑learning capabilities with demonstrated ability to master complex technical concepts independently Strong analytical thinking and problem‑solving skills with the ability to navigate ambiguous technical challenges About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer‑facing designs, and our incubation ranges from new moon‑shot ideas to rearchitecting existing projects for the modern cloud‑based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. Employment Information This is a full‑time (40 hours per week), long‑term position. The role is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. Payment is $30 USD/hour, equated to $60,000 USD/year (40 hrs/week, 50 weeks/year), paid weekly. #J-18808-Ljbffr
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Principal Product Manager, Trilogy
4 semanas atrás
Região Geográfica Intermediária de Sorocaba, Brasil Trilogy Tempo inteiroOverview Principal Product Manager, Trilogy (Remote) - $200,000/year USD. Join to apply for the Principal Product Manager, Trilogy (Remote) - $200,000/year USD role at Trilogy. This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100.00/hr - $100.00/hr If...
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Technical Support Engineer- Nsg
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Sorocaba, Brasil Sophos Tempo inteiroOverviewTechnical Support Engineer- NSG (Bilingual English and Spanish).Sophos is a global leader in advanced security solutions.The company acquired Secureworks in February ****, expanding its MDR and security portfolio.More information is available at Summary: As a Technical Support Engineer, you will have the opportunity to support our customers and learn...
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Technical Sales Engineer
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Sorocaba, Brasil Nextracker Inc. Tempo inteiroOverview Technical Sales Engineer – Sorocaba, São Paulo — Join to apply for the Technical Sales Engineer - LATAM role at Nextracker Inc. Nextracker leads the global transition to renewable energy, delivering the industry’s most advanced portfolio of smart solar tracker systems and intelligent control software for utility-scale solar power plants. Our...
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Sorocaba, Brasil Nextracker Inc. Tempo inteiroOverviewTechnical Sales Engineer – Sorocaba, São Paulo — Join to apply for the Technical Sales Engineer - LATAM role at Nextracker Inc.Nextracker leads the global transition to renewable energy, delivering the industry's most advanced portfolio of smart solar tracker systems and intelligent control software for utility-scale solar power plants.Our teams...
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Sorocaba, Brasil Nextracker Inc. Tempo inteiroOverviewTechnical Sales Engineer – Sorocaba, São Paulo — Join to apply for the Technical Sales Engineer - LATAM role at Nextracker Inc. Nextracker leads the global transition to renewable energy, delivering the industry’s most advanced portfolio of smart solar tracker systems and intelligent control software for utility-scale solar power plants. Our...
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Technical Sales Engineer
Há 7 dias
Sorocaba, São Paulo, Brasil Nextracker Inc. Tempo inteiro R$80.000 - R$120.000 por anoJob DescriptionTechnical Sales Engineer – Sorocaba, São PauloMake your mark with Nextracker.AtNextracker, we lead the global transition to renewable energy, delivering the industry's most advanced portfolio ofsmart solar tracker systemsandintelligent control softwarefor utility-scale solar power plants. Every day, our teams around the world optimize solar...
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Technical Sales Engineer
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Sorocaba, Brasil Nextracker LLC, USA Tempo inteiroTechnical Sales Engineer - LATAM page is loadedTechnical Sales Engineer - LATAMApply locations Sorocaba, Sao Paulo - BRA time type Full time posted on Posted Yesterday time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id NX-2332 Job Description: Technical Sales Engineer – Sorocaba, São Paulo Make your mark with...
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Senior React Engineer
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Sorocaba, Brasil Ranger Technical Resources Tempo inteiroSr Front End Engineer #2487 Position Summary: Our partner, a leading SaaS provider of unified IT operations solutions, is seeking a Senior Front-End Engineer to join their team. As a Senior Engineer, you will bring technical expertise to the end-to-end design and development of innovative products and applications. We’re looking for a motivated, passionate...
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Sorocaba, São Paulo, Brasil Nextracker Inc. Tempo inteiro R$60.000 - R$120.000 por anoJob Description: Technical Sales Engineer – Sorocaba, São PauloMake your mark with Nextracker.At Nextracker, we lead the global transition to renewable energy, delivering the industry's most advanced portfolio of smart solar tracker systems and intelligent control software for utility-scale solar power plants. Every day, our teams around the world...
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Há 6 dias
Sorocaba, Brasil Canonical Tempo inteiroJoin or sign in to find your next jobJoin to apply for the Software Engineer - L3 Support role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Software Engineer - L3 Support role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform,...
