People Operations Lead

**Company Description**
Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
More about our mission.
**People Operations Lead - Latin America**
We're looking for a People Operations Lead for our Latin America region to join our People Operations Team in São Paulo. This role is a unique opportunity to have an impact on Wise's mission, grow as a people leader and help save millions more people money. This role will report to the People Operations Lead for the Americas based in Tampa, Florida.
**Your mission**:
This is an exciting opportunity to own the overall HR experience for our Brazil and Mexico employees. You'll provide important insights and sound recommendations for policy and process changes, ensuring key stakeholders are continually informed of legislation, law and regulation updates. Our mission is to assist our Leads and teams to deliver a seamless employee experience throughout the entire 'Wiser' journey for our employee (Wiser) population in our Brazil and Mexico offices.
You will also provide input regarding team goals, KPIs, efficiencies, process improvements and future optimization of our People Operations team, as well as participate by providing deliverables of local and global projects.
**Here's how you'll be contributing to People Operations**:
- Be the initial point of contact for employee queries and provide timely responses to your fellow Wisers
- Ensure our HR system and all employee records are up to date and correct
- Ensure compliance with labor regulations and providing advice on Brazil and Mexico HR legislation and policy
- Conduct vendor administration and management with our medical insurance brokers, providing up-to-date market recommendations based upon our risk appetite and Wiser population
- Support our payroll specialist in ensuring all employee documents and leave requests are collected, uploaded and approved in a timely manner
- Act as a liaison to our payroll vendor
- Coordinate new hire onboarding tasks
- Communicate new and revised benefit and leave plans
- Maintain the digital information space (Confluence) for all Brazil-based and Mexico-based People Operations information so Wisers can obtain relevant information at all times
- Coach and upskill Leads who need guidance on employee relations matters from start to finish (e.g. conflict management, investigation, disciplinary) through an objective and analytical lens
- Provide advice to leaders from other offices, guiding them through Brazil and Mexico specific processes, systems, and benefit policies
- Look after the People apprentices, helping them get better at day-to-day operational tasks, as well as developing world class people skills
- Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work
**This role will give you the opportunity to**:
- ** Contribute towards the bi-annual planning cycles** - Attend global review sessions, collate data on team performance, share ideas for improvements and lead new projects, etc.
- ** Create continuous improvement within the team** - Partner with your global team to recommend new approaches and policy and procedure changes to co-create solutions from a global and mass customization outlook
- ** Maximize advisory impact and partnership**:
- Collaborate with the People Partners (HRBPs) to share advisory data and trends to drive empowered and inclusive stakeholder relationships
- ** Grow as a leader** - Act as a mentor and Lead to our Brazil People apprentices
- Be part of our **mission **to make** money without borders **the new normal
**About you**:
**Highly experienced in HR operations in a fast paced environment**
- ** Radiant people skills** - with huge amounts of personal energy, with the ability to build and maintain collaborative relationships, and happy to be the first point-of-contact for our Wisers
- ** Extensive knowledge** of Brazil Labor Law and employee relation procedures
- ** Moderate knowledge** of Brazil payroll regulations
- ** Moderate knowledge** of Mexico Labor Law and employee relation procedures
- ** Fluent **in English and Portuguese, both written and verbal. Other languages are a plus
- ** Honesty and reliability** - able to own up to mistakes and learn from them (we all make them, after all) and reliable - someone who never breaks promises
- ** Customer driven****:
- is customer centric, always thinking about how to automate and improve the Wiser experience while working smarter not harder
- ** Detail focused** - you'll have an eye for the details and be data-

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