Salesforce Support Analyst
3 semanas atrás
- O analista solucionará problemas e trabalhará com usuários finais para garantir que o Salesforce atenda às suas necessidades. Esta posição é responsável pelo gerenciamento, suporte e administração do ambiente Salesforce (nuvens de Vendas, Marketing e Comunidade) para implementar novos requisitos de negócios, ao mesmo tempo em que auxilia em novos projetos e iniciativas.
- **Responsabilidades**:
- Trabalhar com clientes internos para reunir requisitos e implementar alterações de configuração, dar suporte ao desenvolvimento de codificação e testes.
- Trabalhar em backlog priorizado de solicitações de usuários
- Seguir as diretrizes de Gerenciamento de Mudanças.
- Manter-se atualizado sobre lançamentos, recursos e práticas recomendadas do Salesforce.
- Fazer recomendações à Gerência e Consultores de Negócios sobre a melhor opção a ser implementada conforme apropriado.
- Dar suporte a Projetos e Novas Iniciativas do Salesforce.
- Seguir e entender Metodologias Ágeis (Kanban, Scrum, ).
- Melhoria contínua mantendo o conhecimento e o treinamento atualizados.
- **Habilidades primárias necessárias**:
- Conhecimento profundo em administração do Salesforce
- Objetos e campos
- Segurança e compartilhamento (perfis e conjuntos de permissões, regras de compartilhamento...)
- Ferramentas de automação (fluxos de trabalho, processos de aprovação, construtor de processos, fluxos...)
- Código Apex
- Mais de 2 anos de experiência no Salesforce
- Capacidade de produzir bons documentos de design para fornecer soluções sólidas.
- Capacidade de aprender rapidamente processos técnicos e funcionais.
- Boa tomada de decisão e julgamento de negócios com foco no cliente.
- Excelentes habilidades interpessoais e competências de trabalho em equipe
- Excelentes habilidades de resolução de problemas/análise.
- Fluência em inglês
- **Habilidades técnicas desejadas**:
- Ferramentas de gerenciamento de versão do Salesforce (ant, conjuntos de alterações, Salesforce DX, Flosum)
- Conhecimento das linguagens C# e Java
- Ferramentas de CI/CD: Jenkins/Groovy/Azure DevOps
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