Senior Support Specialist FICO

1 semana atrás

Guarulhos, Brasil Puratos Tempo inteiro

At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.

We are more than 10,000 employees in over 70 countries and a consolidated turnover of 3 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future. This, along with our commitment to our local communities, is what makes working at Puratos so magical.

To strengthen our team in Mexico or Portugal, we are looking for:

Senior Support Specialist Finance (m/w/d)

(Brazil, Sao Paulo or Mexico, Mexico City Metropolitan Area or Portugal, Sintra )

Your Mission

The main mission consists of the follow up and resolving of support cases in the area of Finance and Controlling, logged via the Puratos support portal, within the predefined SLA. The Senior Support Specialist will be expert in the Finance (FI) and Controlling (CO) domain from a functional & technical point of view. Within his/her area of responsibilities the Senior Support Specialist will keep the group ICT Applications Support Team Lead informed about his/her activities.

What you will do

  • Follow up and resolve support cases logged via the Puratos support portal for the Finance and Controlling domain.
  • Coordinate the support related outsourcing within FI for both SAP and Odoo.
  • Ensure reaching of OLA/KPI for FI and CO, in close collaboration with the SAP outsourcing partner.
  • Responsible for the support follow up as senior support consultant, taking up more complex tickets and change requests.
  • Write functional specifications for new approved change requests.
  • Perform functional testing and validate integration testing.
  • Ensure execution of Change Requests and Developments.
  • Act as template keeper within your domain of expertise: protect the template, organize regression testing and identify template gaps.
  • Advise/support Key/End Users in their daily job, defining best practices for system input and processing.
  • Contribute in optimization activities and implement additional functionalities. Come up with proposals for optimization based on business support exchanges.
  • Contribute to upgrades for SAP and Odoo.
  • Provide assistance to the regional roll-out teams when needed.
  • Organize or assist in post implementation reviews and training sessions.
  • Contribute to the development of the Finance (both Odoo and SAP) template and document all changes.

What we expect from you

  • 5-7 years experience.
  • Advanced English.
  • AP ERP in depth knowledge in the FI and/or CO domain with focus on Finance.
  • Knowledge on GL/AP/AR/AA/Automatic banking/credit management/ Interco integration is a minimum requirement.
  • Odoo and SAP ABAP knowledge (asset).
  • In depth technical knowledge of setting up payment methods, payment files, use of DMEE is required.
  • Integration knowledge MM/SD/PP.

What you can expect from Puratos

We are a warm family company with a historical growth track record and a clear long-term vision for the future. We promote a caring, trustful and respecting work environment by putting people first. We at Puratos cultivate an inclusive global workplace, that fully embraces diversity and equal opportunities for all. We strive to reflect the richness of our customers, communities and society, accelerating our ability to innovate and deliver on our commitments.

At Puratos Brazil, innovation and technology are part of our DNA: we have Research & Development laboratories in all our units. We encourage our people to have the freedom to be who they are. Our communication between teams is fluid and has a little hierarchy. We have an informal and casual work environment, in a hybrid work model for administrative teams.

Our office, located in São Paulo, goes by the name InSPiration Center - an innovation center in which our chefs develop recipes, test product applications, and create innovative solutions for our customers. We also have 2 factories in Guarulhos – SP.

We are a People First organization driven by our values and Puratos magic culture. Join us to drive positive change through food innovation for good.

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