Rider Quality Score Performance Enhancement Lead

Responsibilities:Quality Score System Optimization and Maintenance: Responsible for the daily maintenance of the existing quality score system, monitoring various metrics, and promptly identifying and resolving potential issues. Continuously optimize the quality score calculation model based on business development and rider feedback to enhance its fairness...

Responsibilities: Quality Score System Optimization and Maintenance: Responsible for the daily maintenance of the existing quality score system, monitoring various metrics, and promptly identifying and resolving potential issues. Continuously optimize the quality score calculation model based on business development and rider feedback to enhance its fairness...

Job SummaryAs our Rider Quality Intern, you’ll collect, analyze, and translate data into actionable insights to improve rider experiences, mitigate risks, and support strategic decision-making. You’ll work closely with cross-functional teams to ensure our riders thrive.Key ResponsibilitiesResearch & Insights:Support market research and rider interviews...

Job Summary This position involves overseeing the entire process and link of rider service. We are seeking an experienced professional who can design and improve our basic systems and product links to enhance the overall rider experience.

Job Title: Senior Quality Manager This senior professional will lead a team, ensuring compliance with regulatory standards and maintaining a robust quality management system. They will oversee audits, risk management, and supplier qualification, while driving process validation and change control management. Key Responsibilities: Lead and develop a...

Responsibilities:Improve Rider Performance and Optimize Delivery Experience:Focus on rider cancellation and rejection rates, and develop strategies to improve on-time delivery and order fulfillment rates, ensuring an overall excellent delivery experience. Incentivize Quality Service:Encourage riders to improve delivery quality through positive guidance...

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.As Quality Assurance Team Lead,...

Responsibilities:Improve Rider Performance and Optimize Delivery Experience: Focus on rider cancellation and rejection rates, and develop strategies to improve on-time delivery and order fulfillment rates, ensuring an overall excellent delivery experience.Incentivize Quality Service: Encourage riders to improve delivery quality through positive guidance...

Responsibilities: Improve Rider Performance and Optimize Delivery Experience: Focus on rider cancellation and rejection rates, and develop strategies to improve on-time delivery and order fulfillment rates, ensuring an overall excellent delivery experience. Incentivize Quality Service: Encourage riders to improve delivery quality through positive guidance...

//O que buscamos: · Grande familiaridade com ferramentas como Google ADs, Meta, Google Analytics, Search Console, GTM, entre outras. · Experiência sólida em gestão de leads, sistemas de distribuição e CRM. · Conhecimento avançado em excel e ferramentas de BI e visualização de dados (Power BI, Tableau, etc.). · Capacidade analítica para...