Site Reliability Engineer
2 semanas atrás
Site Reliability Engineer (Middle) ID38916 – AgileEngine
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and startups across 17+ industries. We rank among leaders in application development and AI/ML, and our people-first culture has earned Best Place to Work awards. If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you
What you will do- Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call;
- Manage alerts daily, check systems, and escalate issues as needed;
- Be part of a team that provides 24x7 on-call support for critical SaaS events;
- Be available in case of emergencies when team members are not available or need help;
- Document issues and remediation steps;
- Proactively create appropriate monitors in the EKS/K8S ecosystem;
- Deploy to EKS/K8s cluster using Terraform and Helm;
- Learn and maintain existing infrastructure running under Docker Swarm;
- Improve existing infrastructure health by implementing checks and scripts to correct known issues;
- Maintain and develop deployment code;
- Automate manual tasks;
- Implement/integrate new technologies in our Cloud Infrastructure;
- Collaborate with other teams and departments to provide the highest level of support and assistance;
- Apply a real customer focus when planning deployments/updates, considering impact on customers;
- Work with Support, Customer Success, Migration, and Professional Services teams to provide best-in-class SaaS service;
- Perform RCA and take corrective actions to prevent recurrence of issues;
- Create and assign alert-related actions after investigations;
- Handle support requests for environment-specific actions;
- Identify and provide automation requirements to improve RCA.
- 2+ years of professional experience;
- Experience working with Datadog;
- Hands-on experience as an AWS Cloud Engineer;
- Working knowledge of EKS/Terraform/Helm;
- Working experience with Docker and Docker Swarm;
- Good understanding of AWS IAM roles and policies;
- Experience logging and monitoring AWS resources using CloudWatch logs;
- Experience working in a Linux environment;
- Proficient in Bash and/or Python scripting;
- Understanding of web technologies such as REST APIs;
- Experience with monitoring solutions, such as Grafana and Prometheus;
- Excellent oral and written communication skills and customer-facing communication to explain issues and RCAs;
- Experience in Product/Application Support for SaaS-based products;
- Understanding of APIs, Databases, Systems Architecture, and Design;
- Designing, implementing, and operating in a DevSecOps environment;
- Independent work capability and collaboration;
- Technical aptitude and desire to learn new technologies;
- Upper-Intermediate English level.
- Experience
- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: We match your ever-growing skills with competitive USD-based compensation and budgets for education, fitness, and team activities.
- A selection of exciting projects: Join projects with modern solutions development and top-tier clients including Fortune 500 enterprises and leading product brands.
- Flextime: Tailor your schedule for work-life balance with options to work from home or in the office.
Your application doesn\'t end here To unlock the next steps, check your email and complete your registration on our Applicant Site.
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