Language Project Manager
Há 3 dias
Job Description: As a project manager in our interpretation team, you will be responsible for ensuring clients' interpretation and market research needs are met with precision and efficiency. Your role will involve managing multiple projects per day, interacting with clients via email, phone, or WeChat about their needs, and working with colleagues to ensure client expectations for quality, speed, and cost are met. The job requires strong organizational and multitasking abilities, as well as excellent written and verbal communication skills. You will need to identify the best linguist in our community for the client's objective, present their experience in a relevant way, and recruit new linguists if necessary. Additionally, you will need to sync up expectations between clients and linguists, chaperone calls to ensure they begin successfully, and speak with clients after projects to make sure they are satisfied. Key responsibilities include managing remote and on-site projects, handling ad-hoc recruitment of specialized language professionals, and collaborating with Client Service Managers on strategic planning. Key Responsibilities: Manage multiple projects per day Interact with clients via email, phone, or WeChat about their needs Work with colleagues to ensure client expectations for quality, speed, and cost are met Identify the best linguist in our community for the client's objective Present the linguist's experience in a relevant way Recruit new linguists if necessary Sync up expectations between clients and linguists Chaperone calls to ensure they begin successfully Speak with clients after projects to make sure they are satisfied Required Skills and Qualifications: Bachelor's degree in a related field Fluency in English. Fluency in an additional language is a bonus Experience with Salesforce or similar CRM systems Excellent written and verbal communication and client service skills Strong organizational and multitasking abilities Ability to work under pressure in a fast-paced environment Ability to work effectively in both independent and team environments Goal-oriented, driven, and highly motivated to succeed & take on challenges Benefits: Salary commensurate with experience Paid time off Health insurance Annual allowance for professional development expenses Working Hours & Location: This is a fully-remote role where you can work from home (WFH) You will work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region Weekends and overnights shifts are available with a commensurate increase in compensation
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