Information Technology Manager
Há 2 dias
Information Technology Manager Ledn is a global financial services company built for digital assets, helping improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries and aim to make a difference in the lives and futures of our clients. Our team is passionate, diverse, and driven by the conviction that digital assets can democratize access to the global economy. Overview We are looking for an experienced engineer to join our Cybersecurity/IT Engineering team as a full‑time Manager of IT. The ideal candidate manages a wide range of responsibilities including supporting end‑users, managing endpoints, automating identity and access management, administrating cloud‑based IT systems and tools, and contributing to corporate cloud infrastructure and networks. Opportunity As customer‑facing first line of support, you will own troubleshooting, procurement, tech onboarding, and end‑user support via Slack, Jira and other tools. You will be responsible for Mac hardware, enterprise MacOS support, SaaS application management, MDM/EMM tools, and IDP/SSO tools. You will design, test, build, and document programs and policies, and contribute improvements to existing knowledge. What You Bring 7+ years in SaaS systems administration (Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite) Ability to create automations using bash, zsh, python, etc. Experience with open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc. Hands‑on integration of SSO into Okta and creation of Okta workflows API integration experience across systems Remote support across multiple time zones and handling hardware logistics Exceptional communication across media, clear and concise writing in tickets, email, Slack Security mindset, knowledge of PGP, network fundamentals (TCP/IP, DNS, DHCP, VLANs, routing and switching) Methodical troubleshooting following OSI layers and project scoping Strong organisational and task‑management, self‑management, and decision making under ambiguity Nice to Haves Familiarity with AWS environments Experience using GAM and other command‑line tools Jamf, Okta, and Google Workspace certifications Culture Fit Passionate, resilient, and adaptable to ambiguity in a high‑growth, fast‑paced environment. Builder mindset, collaborative partner, integrity, accountability with confidential information, and previous remote work experience. Taste of What We Provide Comprehensive, best‑in‑class total rewards package beginning on your first day. Competitive PTO, ownership in the company, shared equity, and full remote work worldwide for up to 180 days (subject to restrictions). Career purpose and growth opportunities. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Retail Equal Opportunity Employment We are an equal‑opportunity employer and pride ourselves on inclusivity, diversity, and the success that comes from diversity. Requests for accommodation will be addressed confidentially. #J-18808-Ljbffr
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