Telephony & IVR (Insurance Company)
4 semanas atrás
Responsibilities:Data Analytics & IVR Optimization:Identify IVR pain points and create comprehensive development solutions based on data analysis and best industry practices.Utilize production data, including Big Data scripts and custom reporting dashboards, to identify and quantify prospective IVR enhancements, improve containment, and enhance call routing strategies.Document exact requirements of business requests and deliver detailed design diagrams of prospective changes.Test, validate, and reformulate grammars and natural language models to deliver accurate predictions of outcomes of interest.Agile Methodologies & Development:Effectively write and refine user stories, including clear and accurate acceptance criteria.Perform broad and detailed impact assessments relating to people, processes, and technology, and estimate user stories using relative sizing of story points.Support implementation activities, troubleshoot user/system environmental issues, and provide training as required.Collaborate with the Product Owner to confirm code and acceptance tests reflect the desired functionality.Execute Test-Driven Development (TDD) and Behavior-Driven Development (BDD) to build in quality.
Technical Contributions & Support:Code instructions for computer programs/objects/components and configure packaged software.Provide input into the solution design and functionality of business applications. Review and validate application technical designs.Analyze and make recommendations on system backup, security, restart/recovery, balancing & controls, and data conversion and modeling needs.Develop custom scripts for automating post-production data analysis.Testing & Quality Assurance:Analyze system and business requirements for testability. Develop, document, execute, and maintain test cases and test data.Utilize standard testing tools, including data creation and test automation tools. Apply Risk-Based Testing techniques to planning and execution.Mentor junior team members in test planning and execution techniques.Continuous Improvement & Innovation:Participate in key ceremonies to drive execution, improve flow, and ensure transparency.Contribute to the overall test strategy and support application development, implementation, and user training activities.Engage in continuous exploration, integration, and deployment necessary for building the Continuous Delivery Pipeline and implementing DevOps.Offer innovative ideas to improve processes and participate in Agile Dev Team Member Community of Practice (CoP).
Requirements
English ProficiencyFluent/Advanced for comunicationOther Critical SkillsProven experience in IVR data analytics and natural language processing - AdvanceProficiency in Agile and SAFE methodologies - IntermediateExperience in IVR design and documentation - AdvancedExperience in IVR design and documentation - AdvancedAbility to work collaboratively with technical and functional teams - AdvancedAbility to work collaboratively with technical and functional teams - AdvancedStrong problem-solving skills and attention to detail. - Advanced
Software / Tool SkillsSQL - IntermediatePython - IntermediateJava - IntermediateCall Studio / CVP - Entry LevelGoogle DialogFlow - Entry LevelRally - Entry Level
About CapgeminiCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
-
Preneed Sales Representative
2 semanas atrás
Brasília, Brasil Security National Life Insurance Company Tempo inteiroThe Job:As a Sales Representative, you will be the face of the funeral home in the community. Your job will be to educate families on the value of prearranging using our proven system. Daily interaction with customers face-to-face, via telephone, and email to introduce our product based on their needs.Educate customers on our funding options, help them...
-
Telecommunications Specialist
2 semanas atrás
Brasília, Brasil FyrFly Venture Partners Tempo inteiroLawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.Our company is flourishing at an incredible pace, profitable...
-
Sales Representative
4 semanas atrás
Brasília, Distrito Federal, Brasil Global Guard Insurance, Inc. Tempo inteiroWe are seeking a highly motivated and experienced telemarketing professional to join our team at Global Guard Insurance, Inc. as a Sales Executive.Key Responsibilities: Source sales opportunities through outbound cold calls to further the sales process Understand and explain the product or service to the customer and represent the company in an esteemed and...
-
Sales Representative
4 semanas atrás
Brasília, Distrito Federal, Brasil Global Guard Insurance, Inc. Tempo inteiroWe are seeking a skilled Telemarketing Specialist to join our team at Global Guard Insurance, Inc. This is a remote opportunity with unlimited earning potential, offering a guaranteed weekly base pay plus uncapped commissions.The ideal candidate will have a minimum of one year of experience in outbound telemarketing, with the ability to make at least 200...
-
Senior Financial Insurance Analyst
Há 1 mês
Brasília, Distrito Federal, Brasil LHR Américas Tempo inteiroAbout Our ClientThe company where energy is opportunity. Our client occupies a unique position in the global energy industry, being the world's largest producer of hydrocarbons (oil and gas). With significant investment in technology and infrastructure, they strive to maximize the value of their assets.RequirementsCurrently situated in the Americas.CV in...
-
Senior Information Systems Consultant
4 semanas atrás
Brasília, Distrito Federal, Brasil Aubay Portugal Tempo inteiroAubay Portugal is a French multinational company with a presence in Portugal since 2007.We have offices in Lisbon and Oporto and specialize in Management, Implementation, Development, and Maintenance of Information Systems.Our company operates in sectors such as banking, insurance, telecommunications, services, energy, and transports.We have over 150 active...
-
Finance Manager | Fast Growth Dtc Brand
2 semanas atrás
Brasília, Brasil Holme & Hadfield Tempo inteiroCompany DescriptionHolme & Hadfield is a D2C brand specializing in premium accessory organizers, with a growing presence in the USA, Canada, Europe, and Asia. The brand encourages individuality, uniqueness, and personal growth through its products, embodying the message to always "be distinct" and stand out from the crowd. The business has scaled to $7m in...
-
Selenium Automation Specialist
4 semanas atrás
Brasília, Distrito Federal, Brasil Aubay Portugal Tempo inteiroAubay Portugal is a multinational French company with a presence in Portugal since 2007.We have offices in Lisbon and Oporto and specialize in Management, Implementation, Development, and Maintenance of Information Systems.We operate in sectors such as banking, insurance, telecommunications, services, energy, and transports.We have over 150 active partners...
-
Estagiário de engenharia
Há 1 mês
Brasília, Brasil ZTE do Brasil Tempo inteiroAbout the opportunity:- Support throughout the sales process, from defining the solution configuration, issuing the Purchase Order to validating it.- Assist in creating technical presentations and demonstrations for meetings, events and workshops.- Attend customers meetings to grasp technical requirements and present company solutions clearly and...
-
Junior Engineer
Há 1 mês
Brasília, Distrito Federal, Brasil ZTE do Brasil Tempo inteiro R$2.000About the Opportunity:We are seeking a highly motivated and detail-oriented Junior Engineer to join our team in São Paulo. As a Junior Engineer, you will play a key role in supporting our sales process, from defining solution configurations to validating purchase orders.Key Responsibilities:Support the sales team in creating technical presentations and...
-
Senior Data Engineer
Há 5 dias
Brasília, Brasil DataArt Solutions, Inc Tempo inteiroRemote. ColombiaRemote. LATAMClient Our client is a huge investment company headquartered in New York City.Join a great company, not merely an individual project.Project Overview The primary objective of this exciting project is to enhance the functionality of a cutting-edge Data Platform, empowering business users with the insights they need to make...
-
Estágio em Vendas CO/Norte
2 semanas atrás
Brasília, Brasil Colgate-Palmolive Company Tempo inteiroNo Relocation Assistance Offered# 163241 - Brasilia, Distrito Federal, BrazilWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...
-
Regional Marketing Director
4 semanas atrás
Brasília, Distrito Federal, Brasil inDrive Tempo inteiroWe are seeking a highly motivated Marketing Regional Manager to join our dynamic team at inDrive. You will play a pivotal role in shaping our brand's presence and expanding our reach in Brazil.Key Responsibilities:Analyze performance, media, and brand strategies on a country/city levelOptimize marketing mix for maximum impact in each regionConduct Customer...
-
Senior Java Developer
Há 1 mês
Brasília, Distrito Federal, Brasil Aubay Portugal Tempo inteiroAbout Aubay PortugalAubay Portugal is a multinational French company with a presence in Portugal since 2007. We have offices in Lisbon and Oporto and specialize in Management, Implementation, Development, and Maintenance of Information Systems. Our expertise spans sectors such as banking, insurance, telecommunications, services, energy, and...
-
Network Architect
3 meses atrás
Brasília, Brasil Wipro Technologies Tempo inteiroVaga Presencial Rio de Janeiro:Responsibilities: Management of suppliers and partnersAct in a consultative and collaborative way with the most diverse stakeholders within the projectsSearch and propose improvement solutions (documentation standards, new standards for hardware and firmware, optimization of physical and logical topologies, etc.)Act within...
-
Marketing Regional Manager
Há 1 mês
Brasília, Brasil inDrive Tempo inteiroWe are seeking a highly motivated Marketing Regional Manager based in Brazil to join our dynamic team at inDrive. You will play a pivotal role in shaping our brand's presence and expanding our reach in Brazil.What you will do:Analyze performance, media, and brand strategies on a country/city levelOptimize marketing mix for maximum impact in each...
-
QA Specialist
2 semanas atrás
Brasília, Brasil QiBit Tempo inteiroJob description Qibit was born to transform people’s futures! We are a global network for technology, UX, and digital professionals. Here, companies discover extraordinary talents, while professionals find the best digital job opportunities worldwide.We are looking for a QA Specialist to work with one of our clients, a Global Technology company.Want to...
-
Java/Kotlin Developer
Há 1 mês
Brasília, Brasil Aubay Portugal Tempo inteiroYour connection with Aubay starts in the following lines:Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active partners and we operate in sectors such as...
-
Brasília, Distrito Federal, Brasil Wipro Tempo inteiroJob Title: Cloud Operations and Development SpecialistWe are a leading global technology services company, present in over 69 countries with a team of over 220,000 employees. We are technological partners of the largest companies in the world and serve over 1500 customers through a vast portfolio of services.About the Role:This is an exciting opportunity to...
-
PL Java Developer
Há 1 mês
Brasília, Brasil Wipro Tempo inteiroWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers...