Collections Specialist

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth.**Requirements**:**Responsibilities**:- Monitor and track overdue accounts, using established protocols to secure timely payments.- Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.- Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.- Collaborate with other departments to resolve customer issues and disputes efficiently.- Prepare and provide regular reports on debt collection activities and progress.- Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.**Requirements**:- 1+ years of experience in Collections and/or Customer Service.- Fluent in English (C1-C2 level).- Proficiency with Microsoft Office and Google Workspace- Strong negotiation skills, attention to detail, and the ability to handle challenging customers.- High-speed internet connection, personal computer, and headset.- Knowledge of state and federal collection laws (preferred).**Working Hours**:- 5 days a week, with two days off, covering Monday to Sunday.- 8-hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.- Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours.**Benefits**- Competitive salary with quarterly performance bonuses- Friendly and supportive team.- Opportunity to work and grow professionally at an international level.