CX Strategy Sr Manager

Join to apply for the Sr Manager CX Strategy role at 99 About The Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. About The Team/role CX IBG (our international customer experience area) is a key to deliver a great journey to all customers. Our team is dynamic, multicultural, diverse and full of passionate people whose mission is to deliver a WOW service to our clients all over the world. The CX Senior Global Strategy Business Partner will work together with the CX Senior Leadership to define the CX Global Strategy, leading innovative and structured projects on the department all over the world. In this role, you'll be... Support the development and implementation of strategic initiatives for the CX Team Manage special projects across different areas and countries, transforming and improving CX mission, vision and key initiatives Work on initiatives and projects that will support the decision making for key executives Conduct market research and industry analysis for international markets. Work within the international strategy team, general managers and functional team leaders on international business and local key new initiatives. Be an internal influencer towards a data driven culture. Navigate between strategic and operational tasks to ensure execution with high impact We're eager to be in touch because you have... Minimum 5+ years of work experience in related areas or in professional service industries. Experience in Consulting, Strategic Planning, Project management or Tech Companies. Exceptional problem solving and analytical, written and communication skills Independent, self-starter, ability to multitask. Advanced Excel and PowerPoint skills are essential Advanced English (oral and written) is mandatory: the position requires daily interaction with international stakeholders abroad Data-driven approach and analytical mindset to track key performance indicators Results-oriented and practical mindset to ensure strategy execution with high impact Proactive, hands-on, and entrepreneurial attitude Ability to work with and influence indirectly multiple stakeholders You'll love working at DiDi because... We create user value. We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data-driven. We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. Win-win Collaboration. Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity. Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. Growth. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. Diversity and Inclusion. Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all. Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). Seniority level : Mid-Senior level Employment type : Full-time Job function : Business Development and Sales Industries : Software Development DiDi is an equal opportunities employer. We are committed to providing a work environment that is inclusive and respectful of all employees. #J-18808-Ljbffr