Business Analyst

The Company:
**Serving the People Who Serve the People**
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
Job Summary:
Business Analysts implement business system solutions according to the customer’s needs and requirements. Responsible for the setup, configuration, integration, and data validation of the system. Conduct testing scenarios, and end-user training, and provide customer support. Spend considerable time with customers performing planning, training, and implementation tasks working with various levels of end-users to create the logical specifications for Business Solutions implementations as assigned. #PuertoRico
What Your Impact Will Look Like:
- Work with clients to gather system requirements and produce detailed requirements and functional specification documents to solve moderately complex problems within information systems.
- Analyze business and user needs, document requirements, and revise existing system logic difficulties as necessary.
- Validate, analysed and import initial and final data as approved by the customer.
- Work closely with the development team to ensure requirements are fully understood and provide assistance with overcoming obstacles faced during development.
- Conduct system testing at the development site and at the client site to validate requirements.
- Train end users and provide user support while ensuring the use of up-to-date user manuals during the operation phase or as requested by the supervisor.
- Consult with management to ensure agreement on system principles.
- Design, develop, and execute comprehensive test plans and test cases for user acceptance and ensure quality standards.
- Expand or modify systems to serve new purposes or improve current operations.
- Define the goals of the system and devise flow charts and diagrams describing the logical operational steps of programs.
- Serve as project leaders for particular systems projects.
- Document the experience in current projects to find new metrics, techniques, and strategies to improve targeting, measurements, and projects success in the future.
- Document reports design and specifications for custom reports development or modification.
- Provide support to the development team during development and testing.
- Contribute to project documentation by updating project binders and project sites as stated.
- Complete project tasks within establish deadlines and communicate delivery status to project team and management on a timely basis.Participation in the sales cycle will also be required.
- Consultants should be able to function equally as well independently or as part of a larger implementation team.
- Work with the product development team to identify potential product enhancements.
- Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends.
- Communicate effectively with business representatives at all levels of the organization.
- Perform other tasks related to project or customer activities, as assigned by Supervisor.
You Will Love This Job If You Have:
- Strong understanding of software platforms and service-oriented tools.
- Familiar with Puerto Rico government regulations related to Human Resources frameworks.
- Solid grasp of HR functions including recruitment, retention, performance management, and employee development.
- In-depth knowledge of systems implementation, testing methodologies, best practices, and project lifecycle phases.
- Highly adaptable to fast-paced and dynamic work environments.
- Flexible and resilient during periods of change and tight deadlines.
- Skilled at translating technical findings into actionable business insights.
- Excellent verbal and written communicati

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