Senior Operations Associate

About the Role Grade Level (for internal use) : 11 Position Title: Senior Operations Associate S&P Global Energy (SPGE) is seeking a dynamic collaborative and knowledgeable candidate to fill the role of Senior Operations Associate based in Brazil or Mexico. Reporting to the Head of Legal Strategy & Operations this individual will provide valuable support to various aspects of the Teams operational work and will assist our user community by providing guidance on the tools used by the legal department such as Ironclad CLM, DocuSign eSignature, MS Office, SharePoint and Teams. The selected candidate should strive for continuous service improvement and provide efficient and effective support to end users. They should display sound judgment when making decisions and demonstrate initiative when a situation calls for action. The candidate will help to drive adoption of our operational systems and processes while providing world‑class support and service to our user community. Responsibilities Manage legal systems such as Ironclad CLM, DocuSign eSignature, Appian, Microsoft tools such as SharePoint, PowerPoint, Outlook, Teams, AI tools etc. Assisting with the knowledge management repository, including filing and document storage. Provide operations support to a global cross‑functional user community and respond to incoming service requests in a timely manner. Analyse and resolve problems associated with the CLM, including agreement generation workflow, routing and digital signature requests. Project management of allocated projects, including IT projects to drive implementation. Assist users with Ironclad reporting functionality and develop internal and customer reports. Perform agreement governance inventory and manage controls. Assist in development documentation and implementation of standard operating procedures and customer service guidelines. Document all actions performed to resolve issues, keep knowledge base of known issues and develop solutions. Manage legal team meeting schedules, agenda and minutes. Provide training as needed to SPGE's Legal and Business teams on the CLM and other technology and AI tools. Assisting the legal team in designing PowerPoint presentation decks. Managing and monitoring legal team general mailboxes and other matters as assigned by the Head of Legal Strategy & Operations. Requirements Bachelor's degree in computer science, information technology or a related field. 7 years of relevant work experience. Knowledge of Ironclad CLM, DocuSign eSignature, Appian and Salesforce. Good technical skills and is highly proficient in Microsoft Applications such as Office Suite, SharePoint, Teams and AI tools. Good understanding of content life cycle management tools, task automation workflows, document generation and other information management tools. Strong stakeholder management and business relationship skills with the ability to influence and collaborate at all levels of the organization. Strong project management skills. Strong communication and interpersonal skills with the ability to effectively convey complex technical concepts to non‑technical stakeholders. Ability to work flexibly in a fast‑paced dynamic environment and effectively prioritize multiple tasks. Strong team player who works well with others but is also able to work independently with minimal supervision. Proven track record of using automation tools and development expertise to create and deliver time and effort‑saving efficiencies in support of End User Services. Return to Work Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative Restart we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace. Whats In It For You Our Mission : Advancing Essential Intelligence. Our People We’re more than 35,000 strong worldwide, we can understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us—finding new ways to measure sustainability, analyzing energy transition across the supply chain and building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you so you can take care of business. We care about our people. That’s why we provide everything you and your career need to thrive at S&P Global. Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student‑loan contribution and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones too with some best‑in‑class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards, small perks can make a big difference. For more information on benefits by country visit: Hiring and Opportunity at S&P Global. At S&P Global we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience and contributions. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains it is a scam and should be reported. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre‑employment training or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person. US Candidates Only : The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) OPRTON202.2 - Middle Professional Tier II (EEO Job Group) Key Skills Business Information Management Accounting Corporate Risk Management Faculty Jms Employment Type Full-Time Experience Years Vacancy 1 #J-18808-Ljbffr