Database Support Engineer

Join to apply for the Database Support Engineer - EMEA role at TigerData (creators of TimescaleDB) . TigerData, formerly Timescale, accelerates real-time insights with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. We are a globally distributed, remote-first team that values direct communication, accountability, and collaborative excellence. TigerData is hiring a Database Support Engineer for our growing global team. The right candidates will provide deep technical support and interact with customers daily. You should have deep experience with relational databases (PostgreSQL is a strong plus) and be able to gain a detailed understanding of TimescaleDB quickly. A "+can do it" attitude and a focus on helping the user are essential. This is a remote-first, full-time position with priority in Europe. It is a permanent weekday role with 5 days, 8-hour shifts from 8:00 am CEST to 5:00 pm CEST, Monday–Friday. Be familiar with TimescaleDB Sign up for the free trial and test it out before you apply. Check out the tutorial here: What You Will Do Work with customers across topics from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation Manage support cases from beginning to end Develop and maintain close relationships with customers to help them be successful Be curious, always willing to learn, and continually look for ways to improve our products, processes, and culture What You Need Bachelor’s degree in computer science, information systems, or equivalent experience Relational DB experience at scale: administration, data modeling, query optimization Experience with relational databases (PostgreSQL a strong plus) Experience as a technical support professional with external customers Strong aptitude to understand and learn new software products Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience Other Things That Will Help Be familiar with TimescaleDB; download and test it out before you interview Familiarity with cloud concepts and experience with AWS, GCP, and Azure Experience with relational databases, NoSQL databases, and data modeling tools Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations A strong sense of curiosity and willingness to learn as you go Our Commitment We respond to every applicant We review applications fairly and objectively, and shortlist based on relevant skills and experience We ensure clear and timely communication throughout your candidate journey We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members across our organization About TigerData TigerData, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, TigerData is building the new standard for data infrastructure, built on PostgreSQL. We embrace diversity, curiosity, and collaboration. Our blog post: What It Takes to Thrive at TigerData explores our values. What We Offer Flexible PTO and comprehensive family leave Fridays off in August Fully remote opportunities globally Stock options for long-term growth Monthly WiFi stipend Professional development and educational resources Premium insurance options for you and your family (US-based employees) Ready to join the future of PostgreSQL? We can’t wait to meet you. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at TigerData (creators of TimescaleDB) by 2x #J-18808-Ljbffr