Senior Product Specialist

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
***About the team**:
The Application Lifecycle Management (ALM) Regional Go-to-Market (RGTM) team supports Customer Experience & Solutions (CXS) organization in promoting and adoption of the ALM product portfolio with customers, partners and colleagues. We are part of the Customer Service and Delivery board area.
The ALM portfolio includes these products - SAP Cloud ALM, SAP Focused Run and SAP Solution Manager.
**Role**:
**Responsibilities**:
- Subject Matter Expert (SME): Act as a SME for ALM products, quickly learning and building depth in specific product areas. Deliver hands-on showcases and demonstrate deep expertise, particularly in SAP Cloud ALM and SAP Focused Run. Also guides and demonstrates hands-on expertise for guiding customers & partners from transitioning from SAP Solution Manager to SAP Cloud ALM.
- Deep Expertise Sessions: Conduct in-depth training and expertise sessions for customers, partners, and colleagues to enhance their understanding and utilization of ALM products.
- Adoption Support: Drive accelerated adoption of the ALM portfolio by providing comprehensive support and guidance to stakeholders.
- Go-to-Market (GTM) Planning: Co-develop GTM plans, including creating target customer lists and ideal customer profiles tailored to the region.
- Customer Understanding: Understand region-specific customer needs, drive portfolio field enablement, and build strong customer connections to generate references and success stories.
- Strategic Engagements: Provide techno-functional advice and support during strategic customer and partner engagements to ensure successful implementation and satisfaction.
- Communication and Training: Support the delivery of communications, events, training sessions, and other activities to promote ALM products and their benefits.
**Experience**:
Educational Background: Technology or business related areas;
Technical Expertise (must): Deep expertise in SAP Cloud ALM and/or SAP Focused Run is needed.
**Customer and Communication Skills**:
- Knowledge of managing cloud customers.
- Excellent communication and interpersonal skills.
- Proven customer handling skills.
- Experience of working with customers across the region.
**Professional Experience**:
- Experience conceptualizing, organizing, and managing large customer events is a plus.
- Experience in digital marketing and campaign management is desirable.
**Personal Attributes**:
- Remains flexible with the role, eager to take new tasks.
- Strategic and entrepreneurial mindset.
- Ability to network across the organization.
- Exhibit the desire to learn and adapt.
- Team player with the ability to work proactively.
**Travel**:
Upto 25%
- **Please submit your CV in English. CVS that are not in English will not be assessed.**
**Bring out your best**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 398406 | Work Area: Solution and Product Management | Expected Travel: Upto 25% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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