Technical Analyst Support

1 dia atrás

São Paulo, São Paulo, Brasil Oracle Tempo inteiro
Technical Analyst Support - Trainee-
**Applicants are required to read, write, and speak the following languages**: English, Portuguese
**Preferred Qualifications**
**Position Overview**:
- Position is for a Trainee Functional-Techno Support Analyst
- Knowledge for PL/SQL/Java will be an advantage
- English is Mandatory. Spanish is a advantage
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Works on assignments that are routine in nature where limited judgment is needed. May determine methods and procedures on new assignments. May provide guidance to other support members. Applies technical aspects of the job to complete tasks. Typical 2 years of related experience.
**Job**: Support
**Travel**: No
**Location**: BR-BR,Brazil-Sao Paulo
**Job Type**: Regular Employee Hire
**Organization**: Oracle

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