Selling Partner Support Associate
2 semanas atrás
Overview
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support Associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. The SP-Support Associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, the SP-Support Associate is expected to contribute to a positive team environment and drive process improvements as applicable.
Responsibilities- Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
- Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.
- Provide exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
- Adeptly navigate multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively.
- Demonstrate effective, clear and professional written and oral communication. Listen closely and empathetically to Selling Partners: understand, paraphrase, and prioritize SP’s needs, then provide appropriate solutions.
- Consistently deliver on Selling Partner experience and efficiency (quality/productivity) goals.
- Maintain excellent levels of confidentiality and data security standards. Adhere to company policies, code of conduct and a commitment to exceptional Selling Partner service.
- Actively seek solutions through logical reasoning and data interpretation independently.
- Foster a positive and cooperative team environment.
- Demonstrate enthusiasm for learning and commitment to continuous improvement.
- Note: This position is for a native Korean speaker residing in South Korea, to work in a fully virtual role supporting our operations.
- 1. College Graduate
- 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills
- 3. Experience in working with operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
- 4. Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays
- 1. 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment
- 2. Business acumen in areas of e-commerce and retail is advantageous.
- 3. Typing skills of 30 words per minute with an accuracy of 93%
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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