Operations Manager

Operations Manager - Rotation Program

Sao Paulo - Brazil

Operation & Strategy - Mobility

Regular

About the company

Se para você a tecnologia existe para melhorar o caminho da vida, para o nosso time também: Seu Caminho, Nossa Jornada.

Acreditamos na tecnologia que conecta gente boa no que faz e que vive a diversidade para criar e compartilhar até os caminhos que a gente (ainda) nem sabe quais são. Trabalhamos para gerar valor não só para os nossos usuários, mas, sobretudo, para as comunidades que servimos e toda a sociedade, tornando a vida das pessoas melhor com serviços que facilitem seu dia a dia - seja com serviços de mobilidade e entrega (99) ou pagamentos digitais (99Pay).

Para facilitar a vida de milhões de pessoas todos os dias, desde 2018 fazemos parte da DiDi Global Inc., a maior plataforma de tecnologia e transporte por aplicativo do mundo. Somos pioneiros na criação de soluções inovadoras que começam no Brasil e que ganham escala para gerar impacto positivo em mais de 12 países em que a DiDi está presente. Essas inovações passam por sustentabilidade, segurança, inteligência artificial, mercado financeiro e um tanto mais.

Seja para construir projetos do zero ou aprimorar nossas soluções, gostamos de desafios que nos fazem sentir frio na barriga, e é por isso que trabalhamos num ritmo acelerado, com respeito, colaboração e bom humor. Nessa jornada, também nos fortalecemos nas diferentes vivências e opiniões para crescermos juntos, errar rápido, aprender e ajustar o caminho para criar soluções que tragam ainda melhores resultados.

About the team/role

We are looking for talented professionals to join our Operations & Strategy team within the Mobility business unit This is an exciting opportunity for individuals who are highly analytical, data-driven, and passionate about solving complex business challenges .

As an Operations Manager , you will play a key role in defining and executing business strategies , leading a high-performing team, and driving initiatives that directly impact both passenger and driver experience. You will operate in a fast-paced and dynamic environment , where your leadership, problem-solving skills, and ability to translate data into actionable insights will be critical to achieving business goals.

This position also offers the opportunity to participate in a rotation program , with exposure to different teams within the Mobility business unit, creating space for development and diverse experience.

In this role, you'll be...

• Marketplace Analysis & Strategy : Monitor marketplace performance, analyze data, and identify opportunities for improvement across pricing, demand, supply, and customer experience.
• Data-Driven Decision Making : Leverage internal and external data to develop strategies that optimize operations, enhance efficiency, and drive business growth.
• Process & Product Improvement : Redesign workflows, propose product improvements, and ensure seamless operational execution.
• Engagement & Optimization : Create and execute strategies that improve driver and passenger engagement, ensuring marketplace balance and loyalty.
• Team Leadership : Manage and develop a team of specialists, providing tools, mentorship, and guidance to achieve objectives.
• Cross-Functional Collaboration : Act as a bridge between Operations, Product, Marketing, CRM, and other teams to align objectives and execute projects effectively.
• Culture & Development : Cultivate a fun, inclusive, and growth-oriented team culture, balancing high performance with a supportive environment.

We're eager to be in touch because you have... Qualificações da Função

• Bachelor’s degree in Engineering, Statistics, Business Administration, Economics , or related fields.
• 3–6 years of experience in data analytics, operations, or strategy roles (experience in marketplaces, mobility, or tech is a plus).
• Proven experience managing and developing teams , with strong people leadership skills.
• Strong strategic vision combined with a hands-on mindset for execution.
• Proficiency in data analytics tools : advanced Excel; SQL knowledge is highly valued.
• Excellent analytical and problem-solving skills , with the ability to translate insights into concrete actions.
• Strong communication and interpersonal skills , able to collaborate and influence across multiple stakeholders.
• Ability to prioritize tasks and manage multiple projects in a dynamic environment.
• Fluent English required; additional languages are a plus.
• An entrepreneurial spirit and sense of ownership, with a passion for driving results and building impactful solutions.

You'll love working at DiDi because...

We create user value. We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven. We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration. Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity. Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion. Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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