Senior Billings and Collections Analyst

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM). What you’ll do Our Finance team plays a critical role in ensuring accurate financial reporting, optimal financial management, and efficient operations across Docusign. The team consists of Accounting, Accounts Receivable, Accounts Payable and Billing. The Finance team partners across all organizations in Docusign to appropriately allocate resources, inform key business decisions, and facilitate the execution of our operational plans. This position is a hands‑on Billings and Collections Analyst who will play a very important role in ensuring financial progress in the region. Ad‑hoc projects in the area are also within the scope of work. This position is an individual contributor role reporting to the Manager, Billings & Collections. Responsibility Prepare and analyze customer billing (high volume of invoices/NF’s weekly) Understand withholding taxes applied to service companies (ISS, PIS, COFINS, CSLL, etc) Reply to customer – analyze customer contracts, billings and other documents to time and adequately address customer queries Generate and submit boletos to customers Process customer payments (CNAB) and ensure all is properly recorded into the system Follow‑up on customers (pre and post due date) Propose changes that will improve processes Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law. What you bring Basic 4+ years of relevant experience Bachelor’s degree in Accounting or equivalent Experience using MS Excel Intermediate to advanced English speaker Preferred ERP knowledge – WK Radar experience Experience working for SaaS companies with high volumes of invoices Team spirit, hand‑on attitude, logical thinking and willingness to develop Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-LB3 #J-18808-Ljbffr