Manager 1, Enterprise Customer Success

Overview As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship management, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology to identify the customer's unique needs and clearly convey the value of the Datadog product. Datadog values an office culture built on collaboration and creativity. We operate as a hybrid workplace to help our employees achieve work-life harmony that best fits them. Responsibilities Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers Proactively build relationships with customers to achieve loyalty and advocacy within their organization Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal) Own and project manage the onboarding process for new customers Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals Monitor and analyze usage trends to uncover renewal risks and identify opportunities for contract growth/optimization Who You Are Customer-centric with 3+ years in a Customer Success or Account Management role Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts Knowledgeable in working with Fortune 1000 companies and global brands across all industries A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals Experienced in the B2B tech space or with SaaS companies Able to travel for customer onsite visits and events as required Fluent in written and spoken English and Portuguese Benefits and Growth Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks About Datadog Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a combination of growth and profitability. We enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across industries. We champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Privacy and AI Guidelines Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines. #J-18808-Ljbffr