Production Services Specialist Ii

4 semanas atrás

São Paulo, São Paulo, Brasil Bank of America Tempo inteiro
**Technology searches for a Technology Production Services Consultant** Specialist**
This position will be responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Change Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, & vendor engagements.
**Responsibilities**:
- Incident & Problem Management for PIX & Open Banking;
- Production Support Management for Vendor and Internal Developed Local Applications (L1 and L2). SME enriched support. Vendor liaison for L3 Support;
- Business Support for Vendor Applications Functions and Processes;
- Production Environment Stability: making sure the Applications are up and running;
- To be the gatekeeper of Permit to Operate and Permit to Build Processes from Production Services Side;
- Coordinate APS ITIL Governance Discipline, leading and training the team to follow the standards and being in charge of Internal and External KPIs Reporting elaboration (Weekly, Monthly, Quarterly ). Required strong knowledge in ITIL (including Certification);
- To Measure SLAs and OLAs and provide reporting around it;
- Production environment alerting management via monitoring tools;
- Change & Release Management for the supported Applications;
- Change Management for Market releases upgrades and regular Vendor Application upgrades;
- Software Quality Assurance for Brazilian Market releases upgrades (Vendor);
- Local Management Support for Global Patches and Releases.
**Core skills and requirements**:
- Flexible working hours - will compose a 24 x7 Production Support Team;
- Advanced Portuguese and English. Interviews will happen in both languages;
- Knowledge supporting Message Queue based systems (IBM MQ or RabbitMQ);
- Knowledge supporting File transfer processes through FTP, SFTP, ConnectDirect;
- Knowledge supporting Integrations via APIs (Webservices SOAP & REST);
- Knowledge supporting Tomcat/Apache/JBOSS/Weblogic;
- Previous experience in Monitoring Tools, creating Dashboards and adding Infrastructure and Application pieces to be monitored (i.e. Splunk, AppDynamics);
- Strong knowledge on SQL databases, being able to manage release management and address performance issues;
- Strong knowledge of Brazilian Banking Products - Boleto Issuance, Payment Systems, i.e.;
- Have supported Investment Bank on FICC and/or Back Office Areas in International Banks is a strong differential.
- Strong Analytical/Troubleshooting skills (isolate components and identify root causes);
- Strong knowledge in ITIL (Certification is a differential);
- Excellent communication skills and ability to write concise and clear reports in English;
- Must be a problem solver, work collaboratively and positive attitude facing stressful situations;
- Being familiar with Site Reliability Engineering is a strong differential.
**Job Band**:
H5
**Shift**:
**Hours Per Week**:
40
**Weekly Schedule**:
**Referral Bonus Amount**:
0

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