Donor Relations Specialist

Reports To Director of Donor Acquisitions FLSA Status Non-Exempt Mission Support Goodwill Houston (GWH) is at the forefront of change, connecting individuals with employment barriers to opportunities that enhance their potential and future. We engage in education, training, and employment to empower individuals, families, and communities, driven by donations and retail operations, to change lives through work. Position Summary Responsible for increasing the material donations collected in the territory. Builds lasting partnerships with local businesses, civic groups, and community-based organizations to gather their donated items. Through these relationships, set up donation drives and schedule commercial or in-home pick-ups that result in high-quality donations for GWH. Essential Duties and Responsibilities Research to continually identify, cultivate, and steward new donor relationships as part of an overall donor acquisition strategy. Works closely with the Director of Donation Acquisition (DDA), retail senior leadership team, and the transportation department to plan, coordinate, and lead donation-driven events and activities. Partner with Fund Development and Community Relations to create a holistic approach to building strong community relationships through external donation acquisition strategies, special events, and promotional opportunities, including event design, collateral design, and distribution and promotion. Provide frequent communication with the DDA and senior leadership on planned activities and metric-driven results. Provides clear, timely communication of progress, issues, and resource requirements of donated goods with members of the leadership team. Maintain strong and positive work relationships with all associates. Tracks critical data relevant to donations' quantity, quality, and value and assists with data analysis. Represent Goodwill Houston as the Donor Ambassador at community engagements and donor events. Participates in organizational discussions and contributes to conversations regarding the strategic direction and community impact/outcomes in our territory. Acts as a GWH ambassador, champions GWH’s mission, and participates in community activities to support the advancement of GWH throughout local communities. Flexible work hours and the ability to work nights and weekends are essential to this position. As a servant leader, assists in barrier removal to ensure the success of the team. Develop new partnerships and participate in required community/civic events to meet quarterly objectives. Accomplishes organizational mission by completing related assignments as needed. Other duties as assigned by management. Additional Responsibilities Demonstrate professionalism and present a friendly, cooperative attitude. Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. Ability to multitask, make quick decisions, and work in a team-oriented, fast-paced work environment. Must safely conduct work and report all accidents and/or injuries immediately. Effectively use Microsoft applications, GPS, Internet/Intranet, and other systems and applications as determined appropriate by GWH. Understand and analyze financial statements, sales reports, and other reports required to operate a distribution operation successfully. Must be punctual and have dependable attendance. Adheres to local, state, and federal laws and regulations. Minimum Qualifications A bachelor's degree is preferred, or work experience that has provided the knowledge, skill, and abilities to be able to perform the essential duties can be demonstrated. At least three (3) years of professional experience in a nonprofit setting is required. Demonstrated success in a development function (managing and forging relationships with multiple donor sources). Areas of expertise: strategic planning and managing complex operating systems. Excellent verbal communication skills and comfortable with presenting and public speaking. Strong communication and relationship-building skills. Must be willing to travel. Must have a valid Texas driver’s license and valid insurance. Key Performance Indicators (KPI) Donor Strategy Development: Completion and approval of a comprehensive donor cultivation and stewardship strategy plan Solicitation Campaign Strategy: Development and documented test results of targeted donation solicitation campaigns Long-term Strategic Plan: Implementation of a long-term targeting strategy based on campaign test results Partnerships and Acquisition: Development and 90% retention of new partnerships, donation acquisition partnerships, and completion of targeted donation goals Event and Activities: Completion of the targeted number of planned, coordinated, and led Donation Acquisition events Physical Requirements/Work Environment The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift up to 40 lbs. An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is usually moderate. #J-18808-Ljbffr