Unlock Customer Value

2 semanas atrás

São Paulo SP, Brasil beBeeCustomerSuccess Tempo inteiro

Unlock Customer Success as a Proactive Manager

This is an exciting opportunity to drive customer success and expand our presence in South America.

About the Role

  • We're seeking a true customer advocate who can serve as a trusted advisor, offering strategic guidance on leveraging our products to achieve business goals and drive ROI.
  • You'll provide technical solutions and consulting services to prospective and existing customers, ensuring they derive maximum value from our platform.

Requirements

  • Strong technical aptitude, with the ability to understand and articulate complex technical concepts in a clear and concise manner.
  • Excellent communication skills, both verbal and written, with fluency in English and Portuguese (Spanish proficiency is a plus).
  • 3-5 years of experience in a combination of sales engineering, solutions consulting, or customer success roles within the SaaS or MarTech industry.

Benefits

  • High visibility, growth opportunities, and shaping customer engagement in South America.
  • A collaborative environment supporting multiple stakeholders across different geographies.

What We're Looking For

  • Passionate individuals with a customer-first mindset and a drive for delivering exceptional results.

Craft tailored solutions with sales, sales development, and other cross-functional teams to address customer needs and drive value. Act as a liaison between customers and internal teams, facilitating effective communication and issue resolution. Represent us at industry events, conferences, and meetups in the South America region.

Daily activities will include:

  1. Conducting deep discovery sessions with prospective and current customers in South America.
  2. Providing ongoing support, including onboarding, consulting, and account management, to ensure successful adoption and usage of our solutions.
  3. Collaborating with sales, sales development, and marketing teams to identify new business opportunities and develop targeted strategies.

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