Key Operations Specialist

4 semanas atrás

Recife, Pernambuco, Brasil beBeeOperations Tempo inteiro

As a key player in our operations team, you will play a pivotal role in ensuring seamless customer experiences and shaping the future of living.

Your responsibilities will include overseeing daily planning and coordination for swift unit preparation, managing the move-in process to guarantee a seamless guest experience, and collaborating with internal and external teams to promptly resolve urgent maintenance issues.

  • Coordinate Move-In activities for a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
  • Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
  • Communicate effectively to ensure an exceptional guest experience
  • Collaborate with teams to resolve urgent maintenance issues through organized work orders.
  • Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
  • Review, validate, and dispute reports sent from vendors post-move out.
  • Calculate and communicate any charges post-stay from our vendors.
  • Ensure timely handling of all issues in line with service level agreements.
  • Identify common guest pain points and contribute to continuous process improvement initiatives.
  • Provide regular feedback to Team Leaders and managers to address needs and resolve issues.
Requirements
  • Bachelor's degree in business, hospitality, or a relevant field.
  • 2-4 years of working experience with solid operational exposure.
  • Proficiency in computer skills.
  • Strong organizational, problem-solving, and multitasking skills.
  • Excellent attention to detail and communication skills.
  • Experience in hospitality is a plus.
  • Prior experience in customer-facing roles is advantageous.
Benefits

We are committed to Equal Employment Opportunity and diversity. Join us in shaping the future of living, where everyone feels at home wherever they choose to live.

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