Support Engineer, SAP

Overview

We actively seek a Support Engineer SAP AMS ABAP/Workflow for our AMS Latin America Support Delivery Team. This role can be based remotely anywhere in Brazil.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of end-to-end enterprise software support and innovation solutions and a leading third-party support provider for Oracle, SAP and VMware software. We partner with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations to help them run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise applications and technology software.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience.
• Provide remote-based functional support & training for multiple SAP modules.
• Support client customizations, sharing implementation and best practices advice.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a pro-active contributor to a support organization which is running 24x7x365, including working flexible hours, evenings, weekends and holidays and monitoring email outside standard hours.
• Collaborate with team members in a virtual environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and processes to improve the client experience.

Qualifications

• 5+ years relevant SAP experience, particularly with SAP ABAP XI/PI/PO/GRC/Workflow Troubleshooting
• Experience with Brazil Localization
• Experience with SAP ABAP XI/PI/PO/GRC/Workflow
• 5+ years direct end-user support in a corporate environment
• Track record in SAP implementation or upgrade projects
• Deep working knowledge of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Knowledge of localizations: architecture, implementation and key functionality
• Expertise with ECC and S/4Hana including full life-cycle implementation, configuration and administration
• Knowledge of maintenance/patching mechanics and SAP architecture
• Demonstrable history solving complex problems across multiple modules

Preferred Qualifications

• Extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC) including module/business process proficiency, navigation, configuration, integration, and underlying technology
• Knowledge of country-specific solutions is a plus
• Consulting background useful
• Experience with localizations and global implementations is advantageous
• Language skills are a plus
• ITIL Certification
• Agile Methodology

Education

• Bachelor's degree in computer science or related field or equivalent experience

Language

• Fluency in English

Location

• Brazil, Remote

Why Rimini Street?

We hire talented, passionate people to help us build our future. We offer competitive compensation, bonuses, and benefits. Our Four Cs guide our work: Company, Colleagues, Clients, Community. We strive to innovate, support clients, and leave a positive impact through Rimini Street Foundation.

Accelerating Company Growth

• Nasdaq-listed under ticker RMNI since October 2017
• Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100
• Over 1,800 team members in 23 countries

Rimini Street is committed to creating a diverse and inclusive environment and is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to age, race, color, religion, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.

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Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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