Portfolio Success Manager I

1 dia atrás

São Paulo, Brasil Zendesk Brasil Software Corporativo Tempo inteiro

Job Description As a Customer Success Manager in the Global Scaled Customer Success organization your responsibility is to work nimbly across different sizes and segments of customers delivering 1:1 engagements through comprehensive Discovery and expert Recommendations facilitating 1: Many webinar events and scaled campaigns. Our goal is to ensure our customers are deriving value, are optimized for success and are happily growing with Zendesk for the long term. Responsibilities Manage a large cohort of customers of varying size and segment, delivering 1:1 engagements such as Discovery and Recommendations. Facilitate webinar events and scaled outreach campaigns to support customer adoption. Collaborate cross‑functionally with Advocacy / Support, Sales, Renewals, Professional Services, and other teams. Leverage data and insights to shape discovery, inform recommendations, and forecast/mitigate risk. Provide consultation demos and standard processes on Zendesk product capabilities for quick wins. Guide customers on advanced product features and integrations. Deeply understand Zendesk products and demonstrate them to customers at any stage of adoption. Host weekly online events and produce short videos that convey complex concepts in an easily digestible way. Build outreach campaigns—usually via email & video—to entice customers to engage and realize partnership value. Continuously test, iterate, and find innovative ways to improve efficiency and deliver premier customer experience. Qualifications 3+ years of experience in Customer Success or Account Management. Experience identifying business objectives and mapping solutions in a compelling, concise manner. Dynamic, agile, and nimble—able to thrive in a rapidly changing landscape. Quick learner of new products and software systems, with the ability to convey value to customers. Excellent written and oral communication skills; able to explain technical information from beginner level users to developers. Data‑driven mindset with experience using tools such as SFDC, Gainsight, Tableau, and Zendesk. Driven by continuous improvement and a commitment to positive customer experiences. Fluency in English and Portuguese required. Position based in São Paulo, requiring 3 days in office per week. Key skills include Project / Program Management, Project Portfolio Management, Portfolio Management, Credit Analysis, Banking, Pricing, Analysis Skills, Project Management, Financial Analysis, Budgeting, Property Management, and Contracts. Zendesk is an equal opportunity employer and we proudly foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr

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