Vaga de Workplace Services Manager

2 meses atrás

São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro
Workplace Services Manager

Location: Sao Paulo
Job ID: A41343

Responsibilities
  1. Leadership: Lead and develop vendor teams that support workplace services for one or more locations.
  2. Workplace Management: Oversee and manage the workspace services, including reporting maintenance needs, ticketing system, operational improvements and office services.
  3. Vendor/Team Management: Oversee vendor and supplier teams, KPI performance, contract negotiations, service level agreements and performance reviews to optimize workplace services (e.g., cleaning, service contractors, etc).
  4. Office inventory: Ensure regional offices have required supplies, inventory and stock including company-level displays and signage.
  5. Company culture: Support events, community activities and actions that support the workplace experience (e.g., gifting, well-being facilities, events, merchandise, etc).
  6. Space management: Partner with cross-functional teams to enhance workplace space utilization, experience, efficiency & productivity.
  7. Budget management: Manage, analyze and optimize investments/savings through office services, cost control and expense tracking.
  8. Collaboration: Collaborate and support other teams as applicable to provide a great workplace experience such as physical security, food, real estate & facilities, environmental health & safety.
  9. Sustainability: Implement and enhance sustainability initiatives within the workplace in accordance with company CSR targets & direction.
  10. Technology: Manage office services technology and initiate further efficiencies to optimize services (e.g., ticketing systems, on-call communications, office forums, etc).
  11. Event planning: Organise and enhance company events, meetings and programs.
  12. Business partnership: Applies a user and business-first mentality by creating a welcoming, unique environment focusing on the user and customer experience to enhance business and team productivity through efficient and result-driven stakeholder management.
  13. Data analysis and insights: Research, analyze data and propose insights, improvements and analysis through reports, simplified visual representations, and other quantitative and qualitative means to drive data-driven results and proposals.
  14. Project Management: Lead and support full-cycle small and large scale projects (e.g., office moves, return to the office, internal programs, regional events, etc) with project governance, tracking, reporting, management and execution to deadlines.
  15. Continuous improvement and global mindset: Contributes, innovates, improves & implements workplace solutions, ideas and programs that benefit employee productivity and company growth at a regional and global level.
  16. Support for other regional offices: Oversees food management in partnership with the COE (e.g., across LATAM, EMEA, APAC).
QualificationsMinimum Qualifications:
  • Bachelor's degree or higher
  • 5+ years of workplace experience at fast-paced growing companies
  • Holistic workplace, office management, community, events and facilities experience
  • People management of internal/external suppliers
  • Excellent communication, interpersonal & presentation skills (oral and written) in Portuguese and English
Preferred Qualifications:
  • Ability to travel across the AMS region up to 40%
  • Excellent judgment, decision-making & influencing skills, particularly in complex situations
  • Strong team leadership, development, business partner and stakeholder management skills
  • Innovative and solution-focused.
  • Identifies business opportunities that enhance productivity and overall operations

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at this link.

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