Amazon Account Manager

Overview

AMZ Advisers Amazon Account Manager Job Description

About AMZ Advisers: AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. Our Account Management team is organized into pods, consisting of Senior Account Managers (SAMs), Junior Account Managers (JAMs), and Apprentices and Interns. This structure fosters knowledge sharing, mentorship, and continuous learning.

About the Role: We’re seeking a driven and self-motivated problem solver with exceptionally strong communication skills and the ability to build long-lasting client relationships. You will be provided a fast-paced, challenging, and creative environment with opportunities to sharpen your analytical, communication, and strategic development skills, and to learn more about online marketing to enhance your professional career.

The ideal candidate is an independent thinker and will be able to manage multiple Amazon Seller and Vendor Central accounts as well as a team of Junior Account Managers and Apprentices/Interns. As a Senior Account Manager, you will provide guidance, mentorship, and strategic oversight for other Account Managers in your pod by contributing to the development of training programs, while ensuring the success of your pod’s client portfolio. You will embrace the challenge of managing your own client portfolio, leading your team, and strategic planning.

What You’ll Do

• General Responsibilities

• Maintain a portfolio that will gradually grow to 10 clients and aim to hold a high retention rate.

• Build long-lasting client relationships by clearly and concisely managing expectations.

• Build and track KPIs for all accounts under personal client portfolio management.

• Bi-weekly strategy calls with clients to communicate results and upcoming strategies.

• Proactively brainstorm and implement strategies to grow client accounts on Amazon and manage client expectations.

• Reporting and strategizing account progress and action items.

• Plan and implement or delegate promotional plans and strategies.

• Delegate the resolution of client account issues through troubleshooting and opening cases with Seller Support.

• Work within software platforms such as Zonguru.

• Work with other departments to accomplish overall, high level goals.

• Attend Account Management meetings and training sessions on a weekly or bi-weekly basis.

• Participate in daily stand-up meetings to raise problems or blockers for timely resolution to keep tasks on track.

Team Structure & Development

• Team Assignment: Assign team members to clients based on skills, expertise, and client portfolios.

• Ensure a balanced mix of experience levels for each team member to facilitate knowledge sharing.

• Training & Onboarding: Develop comprehensive training programs for Junior Account Managers, focusing on industry knowledge, account management best practices, and company processes. Mentor and guide junior team members in collaboration with Strategists.

• Integrate Strategists: Conduct client account audits and develop tailored client strategies; collaborate with the team to implement effective strategies.

• Pod Collaboration: Foster regular collaboration within pods through meetings, brainstorming, and strategy discussions; facilitate communication and document sharing.

• Check-ins & Accountability: Conduct regular check-ins with teams to assess client progress, address issues, and identify new strategies; determine upsell opportunities and encourage proactive problem solving.

• Client Communication & Feedback: Emphasize proactive and transparent client communication; encourage client feedback and ensure swift conflict resolution.

How We’ll Measure Success

• Retention Rate: Percentage of retained clients month over month.

• Blocker/Conflict Resolution Time: Time to resolve client issues or blockers.

• Client Communication: Quality and frequency of client interactions.

• Strategy Effectiveness: Success of client strategies considering feedback and performance metrics.

• Pod Follow Ups: Regular follow ups to assess client performance.

• Team Member Development: Progress and development of junior team members.

Qualifications

• BA in Marketing, Business Development, Management, or related fields.

• 2+ years with client account management.

• 2+ years digital marketing or eCommerce experience.

• 1+ year experience with Amazon Seller and/or Vendor Central.

• Ability to build and maintain client relations.

• Active listening and the ability to understand client needs.

• Proactive, go-getter mindset who functions well within a team setting but can work independently.

• Strong ability to think outside the box and develop growth strategies.

• Strong time management skills and the ability to multitask.

• Willingness to learn new skills.

• Technologies We Use:

  • G-Suite: Gmail, Google Drive, Google Meets, Google Docs, Sheets, and Slides

  • Microsoft Word, Excel, and PowerPoint

  • ClickUp

  • LastPass

  • Slack

  • Zonguru

  • Zoom

Direct Reports

Director of Account Management

Perks & Benefits

• 12 Days of paid vacation per year & 5 sick days paid per year

• Day off on your birthday

• Summer Time (short Fridays in August)

• Winter break (1 week in December)

• All positions are 100% remote

• Global Team: working with talent from more than 14 countries around the world.

Structure

Full Time Position • Remote

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