
Infrastructure Support Specialist
3 semanas atrás
Infrastructure Support Specialist (CHINA)
Join to apply for the Infrastructure Support Specialist (CHINA) role at Meta.
Responsibilities- Act as the main point of contact for high-complexity and critical infrastructure demands.
- Install, configure, and maintain: switches, access points, wireless controllers; firewalls and NAC solutions; video conferencing equipment; physical and virtual servers (Windows Server and Linux).
- Execute corrective, preventive, and improvement actions.
- Perform LAN/WLAN troubleshooting in internal and client environments.
- Approve and validate new network solutions.
- Support clients and technical teams with network connectivity topics.
- Prepare documentation and present project deliverables.
- Ensure high-quality user support and maintain SLA compliance.
- Serve as the technical go-to person for the team.
- Previous experience in IT support or customer service.
- Basic knowledge of hardware (assembly, simple diagnostics) and software (Windows OS, Office Suite).
- Excellent communication skills (written and verbal).
- Strong organizational skills and ability to prioritize multiple tasks.
- Proactive mindset with analytical thinking and problem-solving skills.
- Fluent or native in Mandarin.
- Advanced English (B2/C1 or higher).
- Theoretical or practical knowledge in automation (e.g., scripting, RPA tools, automated testing).
- Strong logical reasoning and ability to analyze technical scenarios.
- Experience or knowledge in the automotive industry.
At Meta, We Offer
- Autonomy and a dynamic work environment.
- Access to various technologies and innovative projects.
- Freedom to work from anywhere in Brazil—or even the world.
- A culture that encourages new ideas and continuous improvement.
- National recognition: Great Place to Work – one of the best companies to work for in Brazil; Top 10 fastest-growing companies in the country for 3 consecutive years (Informática Hoje Yearbook).
- We are people serving people
- We think and act like owners
- We strive for high performance
- We grow and learn together
- We seek excellence and simplicity
- Innovation and creativity are in our DNA
Diversity is our strength. Everyone is welcome—regardless of background, condition, identity, or appearance. We want you to grow with us in a supportive, opportunity-rich environment.
Feel like this is your place? Then come #BeMeta
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