Seller Experience Specialist
3 semanas atrás
SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 150 countries.
Founded in 2012, SHEIN has nearly 10,000 employees operating from offices around the world. We work with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team. To learn more about SHEIN, follow us at shein.com, instagram.com/sheinofficial and youtube.com/shein.
We are looking for "Seller Experience Specialist" to join our support team in Brazil.
This person will be responsible for e nsuring a positive and seamless interaction between platform and sellers. This position involves understanding and addressing the needs of sellers, optimizing their journey on the platform, and fostering strong relationships to drive satisfaction and loyalty.
Responsabilities:
- Proactively search for new features which could improve our seller’s experience and platform’s usability;
- Establish seller’s satisfaction evaluation mechanism (criterias, indicators and periodicity);
- Promote and facilitate focus groups with our sellers in order to gather feedback about the platform;
- Develop and deliver training materials or webinars to educate sellers on new features, updates, and industry trends;
- Carry on-site visits to our seller’s operation in order to understand daily activities/processes/issues and suggest improvements;
- Collaborate with cross-functional teams to communicate seller feedback and contribute to the improvement of platform features, policies and processes, such as return and refund.
Requirements:
- Bachelor's degree in business, marketing, communications, or a related field;
- Proven experience in seller management/customer service, or a similar role, preferably in an e-commerce or online marketplace setting;
- Strong communication and interpersonal skills;
- Problem-solving skills and ability to thrive in a fast-paced environment;
- Empathy and a customer-centric approach;
- English is mandatory, Mandarin is a plus.
What do we offer?
- Join a globally recognized and well-known company;
- Comprehensive private health insurance;
- Thrive in an innovative work environment;
- Embrace a dynamic and friendly atmosphere for growth.
At Shein, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.
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