Direct Response Representative

3 semanas atrás

São Paulo, Brasil Genesys Tempo inteiro

Direct Response Representative page is loaded

Direct Response Representative

Apply locations Sao Paulo (Flexible)

Time type Full time

Posted on Posted 9 Days Ago

Job requisition id JR106308

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

Job Title: Direct Response Representative

Location: LATAM – Sao Paulo

About Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes.

Job Description

Are you a recent graduate or early in career with a passion for sales and customer engagement? Genesys is looking for a motivated individual to join our team as a Direct Response Representative (DRR). In this role, you will help identify and qualify new sales opportunities, focusing on warm leads and collaborating with our Sales team to build a consistent pipeline that drives revenue growth.

Key Responsibilities

  • Manage and respond to inbound (warm) leads: Evaluate customer interest generated through a variety of channels. Follow-up within required timeframes, ensuring a prompt and effective qualification process.
  • Prospect & identify opportunities: Learn and apply strategic techniques to identify potential customers and uncover key contacts within target accounts.
  • Nurture relationships: Serve as a trusted advisor to prospects, helping them understand the value of our solutions.
  • Conduct high-level product demonstrations: Showcase Genesys products and capabilities.
  • Achieve targets: Meet quarterly goals by transforming leads into opportunities.

Qualifications

  • Educational background: A bachelor's degree in business, Marketing, Communications, or a related field, or equivalent experience gained through military service (US only).
  • Communication skills: Strong written and verbal communication skills.
    • Brazil: Portuguese and English fluency
    • LATAM ES: Spanish and English fluency
  • Tech savvy: Comfortable using digital tools and platforms, with a willingness to learn new technologies.
  • Organizational skills: Ability to manage time effectively, prioritize tasks, and meet deadlines.
  • Team player: Eager to collaborate with cross-functional teams, especially within sales and marketing.
  • Growth mindset: A desire to continuously learn and improve.
  • Innate curiosity: A natural drive to ask questions and explore new ideas.

What you bring to the role:

  • Entrepreneurial spirit: Driven and self-motivated.
  • Tech enthusiast: Natural curiosity about technology.
  • Strategic thinker: Ability to think critically and develop strategies.
  • Goal-oriented: Set goals and work diligently to achieve them.
  • Career-growth focused: See this role as a steppingstone towards a future in sales.
  • Sales aspirations: Excited about the opportunity to transition into a direct sales role.

Direct Response Representatives will receive in-depth role training and will also be supported through year one by the Genesys Early in Career program.

This is a great opportunity for someone looking to start a career in sales with a dynamic, growth-oriented company.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

If a Genesys employee referred you, please use the link they sent you to apply.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, please reach out to

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Join our Talent Community

Want to join Genesys but don’t see a role that matches your skills right now? Join our Talent Community

Employee Referral

If a Genesys employee referred you, please use the link they sent you to apply.

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