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Sr. Analyst, Strategy

3 meses atrás

São Paulo, Brasil Minacs Tempo inteiro

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Job Title:

Sr. Analyst, Strategy

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

  1. Challenge Conventions
  2. Deliver outcomes unimagined
  3. Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Position Overview

Concentrix Catalyst is searching for an experienced CX Engagement Solutions Sr. Analyst to help lead a team through transformational projects. The candidate will work with large clients, interface with internal and external stakeholders, and develop recommendations for improvement. You will manage autonomously executing tasks as they relate to the project or needs of the client. The Sr. Analyst should possess an ability to learn new concepts, develop existing skills, and contribute value to strategic client initiatives while helping lead teammates through strategic projects.

You will report to Strategy managers and Sr Managers.

Essential Functions/Core Responsibilities
  • Consult with internal and external stakeholders on business operations and performance initiatives under guidance from manager.
  • Gather, review, and assess client data or documentation related to existing business operations, capabilities, and metrics.
  • Help lead the project team to complete all phases of a client engagement, including planning, due diligence, discovery activities such as data collection and focus groups, data cleaning, qualitative and quantitative analysis, and reporting results.
  • Lead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiatives.
  • Develop key components of client deliverables (includes ROI analysis, statistical analysis, strategic assessments, communications, and business processes) and/or oversee the work of project Analysts.
  • Conduct internal and client-facing presentations to stakeholders to provide findings and recommended changes for improvement initiatives.
Candidate Background & Profile
  • Communicate ideas to senior executives as well as internal and external stakeholders.
  • Desire to work on team deliverables where individual achievements are components of a larger effort.
  • Display an exceptional ability to take initiative and ownership with a focus on continuous improvement.
  • Excellent attention to detail.
  • Demonstrated ability to guide and manage customer transformation efforts.
  • Strong problem-solving, analytical, and quantitative skills.
  • Knowledge of statistical concepts and applications.
  • Working knowledge of contact centers and self-service channels preferred.
  • Bachelor's degree in a related field from a four-year college or university with four to six years of consulting or analytics experience.
  • Advanced Microsoft Office skills.
Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:Time Type:

Full time

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