Customer Success Manager, Ad Sales
2 semanas atrás
Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
We are looking for a highly motivated individual to join our Customer Success team. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client facing role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts.
What You'll Do
- Build deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners.
- Act as the client’s primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle.
- Be responsible for the RFP response and media planning strategy across all buying channels.
- Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
- Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes.
- Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking.
- Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.
- Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
- Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally).
- Serve as the product authority by educating clients and their agencies on Spotify’s new and existing products, as well as advising on standard processes and tailored campaign optimizations.
- Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling.
- Own the post-campaign analysis with takeaways and recommendations to drive repeat business.
- Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.
- Adhere to internal standard methodology guidelines, processes, and operating cadences.
- You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
- You have a minimum of 3 years experience in digital media, planning and/or buying.
- You have strong industry knowledge and a desire to grow within the digital media industry.
- You have a strong understanding of advertising performance metrics and the advertising ecosystem.
- You have a reputation of providing outstanding customer service.
- You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
- You are able to craft impactful sales rationale stories by using data and research.
- You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization.
- You work effectively with cross-functional teams and all levels of management (internally and externally).
- You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills.
- You possess strong presentation and communication skills.
- You have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.
- Fluent Portuguese and English language, spoken and written is required.
- Please apply to this role with a cv/resume in English.
- This position will be based in São Paolo.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
#J-18808-Ljbffr-
Customer Success Manager
Há 1 mês
São Paulo, Brasil Clarivate Tempo inteiroWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...
-
Ad Optimization Success Manager
Há 1 mês
São Paulo, SP, Brasil MonetizeMore Tempo inteiroMonetizeMore builds industry-leading publisher advertising technology that reaches billions of people per month. Operating for 14 years, the company has achieved consistent double-digit revenue growth with a globally distributed team. MonetizeMore offers complete location and schedule flexibility to every team member, empowering you to work from anywhere in...
-
Customer Success Manager
4 meses atrás
São Paulo, Brasil DoubleVerify Tempo inteiroWhat you’ll do DoubleVerify is looking for a Customer Success Manager to join our growing team based in New York. The Customer Success Manager plays an integral role in testing and onboarding new strategic DV clients, establishing KPIs, overseeing the campaign setup process and launch, educating end users on the DV product suite and analytics,...
-
Customer Success Manager, Ad Sales
4 semanas atrás
São Paulo, Brasil Spotify Tempo inteiroSell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the...
-
Customer Success Manager, Ad Sales
4 semanas atrás
São Paulo, Brasil Spotify AB Tempo inteiroSell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the...
-
Customer Success Manager
2 meses atrás
São Paulo, Brasil DoubleVerify Tempo inteiroWho we are DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides...
-
Customer Success Manager, Ad Sales
2 semanas atrás
São Paulo, Brasil Spotify AB Tempo inteiroSell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the...
-
International Ad Sales Manager
3 meses atrás
São Paulo, Brasil Adsreverb Digital Private Limited Tempo inteiroWe are seeking a dynamic and results-driven International Ad Sales Manager to join our team. The ideal candidate will have extensive experience in managing and growing ad sales in the LATAM and SEA regions. This role requires a strong understanding of digital advertising, excellent client relationship management, and the ability to drive revenue growth...
-
Customer Success Manager
Há 1 mês
São Paulo, São Paulo, Brasil Vistex Tempo inteiroWe are searching for a seasoned Customer Success Manager who can independently manage and grow clients in North America.The ideal candidate will work cross-functionally with internal teams to ensure alignment with client goals and objectives.Responsibilities:Own the overall relationship with assigned clients, driving proactive and strategic client...
-
Senior Customer Success Manager
Há 1 mês
São Paulo, Brasil Prove Tempo inteiroSr. Customer Success Manager, BrazilSummaryProve is seeking a Sr. Customer Success Manager to lead our Brazil market, responsible for managing and nurturing post-sale relationships, ensuring customer satisfaction, and driving success through tailored engagement strategies. The Sr. Customer Success Manager oversees the customer retention process by acting as...
-
Customer Success Manager
6 meses atrás
Sao Paulo, Brasil Software AG Tempo inteiroOur story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....
-
Customer Success Manager – Vistex
Há 1 mês
São Paulo, Brasil Vistex Tempo inteiroTitulo da Vaga: Customer Success Manager Nome da Empresa: Vistex Localização: São Paulo – SP Descrição da Vaga: We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in North America. As a CSM, reporting into the Director of Customer Success, you will work...
-
Ad Optimization Success Manager
Há 1 mês
São Paulo, Brasil MonetizeMore Tempo inteiroMonetizeMore builds industry-leading publisher advertising technology that reaches billions of people per month. Operating for 14 years, the company has achieved consistent double-digit revenue growth with a globally distributed team. MonetizeMore offers complete location and schedule flexibility to every team member, empowering you to work from anywhere in...
-
Ad Optimization Success Manager
Há 1 mês
São Paulo, Brasil Monetize More Inc Tempo inteiroMonetizeMore builds industry-leading publisher advertising technology that reaches billions of people per month. Operating for 14 years, the company has achieved consistent double-digit revenue growth with a globally distributed team. MonetizeMore offers complete location and schedule flexibility to every team member, empowering you to work from anywhere in...
-
Customer Success Manager
Há 1 mês
São Paulo, Brasil Clarivate Tempo inteiroWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the...
-
Customer Success Manager, Ad Sales
2 semanas atrás
São Paulo, Brasil Spotify Tempo inteiroSell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the...
-
Customer Success Manager – Vistex
Há 1 mês
São Paulo, Brasil Vistex Tempo inteiroTitulo da Vaga: Customer Success ManagerNome da Empresa: VistexLocalização: São Paulo – SPDescrição da Vaga: We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in North America. As a CSM, reporting into the Director of Customer Success, you will work...
-
International Ad Sales Manager
3 meses atrás
São Paulo, Brasil Adsreverb Digital Private Limited Tempo inteiroWe are seeking a dynamic and results-driven International Ad Sales Manager to join our team. The ideal candidate will have extensive experience in managing and growing ad sales in the LATAM and SEA regions. This role requires a strong understanding of digital advertising, excellent client relationship management, and the ability to drive revenue growth...
-
International Ad Sales Manager
3 meses atrás
São Paulo, Brasil Adsreverb Digital Private Limited Tempo inteiroWe are seeking a dynamic and results-driven International Ad Sales Manager to join our team. The ideal candidate will have extensive experience in managing and growing ad sales in the LATAM and SEA regions. This role requires a strong understanding of digital advertising, excellent client relationship management, and the ability to drive revenue growth...
-
Customer Success Manager
5 meses atrás
São Paulo, Brasil Vistex Tempo inteiroWe are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the North America. As a CSM, reporting into the Director of Customer Success, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives . Up to 25% travel. Our...
