SAP S/4Hana Service Support Senior Manager| Digital Core

**Job Description:**Job DescriptionAs we work to transform and optimize Mars, a new program has been mobilized by the Mars leadership team. The program is focused on the design and *implementation* of *SAP* S/4Hana in Mars across Segments (Petcare, Corporate, Snacking & Food). Much more than a simple “Lift and Shift,” this program will undertake a major process simplification and harmonization scope as we digitally transform our business.The program is focused primarily on eight mega process areas: *Finance*, Source to Pay (*procurement* and vendor mgmt.), Plan to Fulfill (manufacturing and distribution), Lead to Cash (order processing and payment), *Governance*, Engage to Consume (marketing), Idea to Market (R&D), and Recruit to Retire (HR). This transformation requires thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while applying a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all *service support* activities with a strong focus on managing *change*, *release*, *transport* and *service transition* processes. This role ensures stability, scalability and performance of the *SAP* S/4Hana landscape while aligning with service integrators and internal IT teams.*SAP* products and technologies and previous experience coordinating *SAP** 7+ years of *SAP* Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations.* Strong knowledge of *SAP* *Transport Management** Proven experience in *ITIL*-based *change*, *incident* and *Problem* Management* Solid understanding of end to end *SAP modules*/taxonomy and how they interact* Experience with transition *SAP* program to operational phase.* Strategic thinker with a hands on pragmatic approach* Excellent troubleshooting, leadership and communication skills.* Have team player attitude and hunger to develop new professional skills combined with proactive, development-minded, and goal-focused attitude to work* Excellent documentation, visualization and presentation skills* Have experience working with System Integrator and Business Integrator, 3rd parties* Ability to work under pressure and maintain a professional manner.* Live and exemplify the Five Principles of Mars, Inc. within self and team.* Lead a small team and all *Service Support* activities across the global S/4Hana Landscape and collaborate/work with existing *BAU* Team.* Manage *Release* and *Transport Management** *Change* and *Configuration* Management* Tools and *Governance* Management* *Service transition* ensuring smooth handover from *implementation* with a focus on readiness, documentation and training* *Governance*, *Reporting* and continuous improvement on system health, *change* volumes, *incident* tredns and *release* performance.* Manage cross-team and stakeholder relationships to drive collaboration and meet shared goals* Apply *problem* solving and critical thinking to enable the identification of Technology and Risks associated.* Work effectively in diverse team within an inclusive team culture where people are recognised for their contribution.* Stay updated on emerging technologies and implement best practice to enhance *SAP* *ecosystem*.* Work with diverse and talented Associates, all guided by the Five Principles.* Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.* Best-in-class learning and development support from day one, including access to our in-house Mars University.* An industry competitive salary and benefits package, including company bonus.#TBDDT#J-18808-Ljbffr