Senior It Support Engineer
Há 7 dias
Key Responsibilities Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN / Wi-Fi), and firewalls for our physical office hubs. Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security. Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance. Drive IT automation initiatives using scripting tools or low-code / no-code platforms to streamline workflows and improve efficiency. Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location. Provide expert IT support for our global teams across the US, India, LATAM, and Europe. Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting. Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning. Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet. Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment. Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams. Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS) within a cloud-native infrastructure. Skills and Qualifications 7+ years of IT Experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce. English is a MUST have. Proven experience providing exceptional IT support to a globally distributed, remote workforce. Experience supporting Mac, Linux, and Windows platforms in a corporate environment. Strong expertise in networking principles (TCP / IP, DNS, VPN) Demonstrated success in driving IT automation or process improvements with measurable outcomes. Hands‑on experience managing a distributed IT asset lifecycle using modern asset management tools. Advanced proficiency in Google Workspace administration and automation. Solid experience with Workspace ONE UEM or other modern MDM / UEM solutions (e.g., Jamf, Kandji, Intune). Exceptional documentation, project management, and cross‑team collaboration skills, essential for a remote‑first environment. Prior experience in a startup, fast‑paced, or agile environment is highly desirable. Familiarity with compliance frameworks such as SOC2, PCI, ISO 27001. Excellent written and verbal communication skills with a customer‑focused mindset. Passion for leveraging AI tools in IT operations or familiarity with emerging AI‑enhanced IT solutions. As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need #J-18808-Ljbffr
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On-Site IT Support Engineer
Há 7 dias
Campinas, Brasil TECEZE Tempo inteiroGet AI-powered advice on this job and more exclusive features. Direct message the job poster from TECEZE We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of...
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On-Site It Support Engineer
Há 5 dias
Campinas, Brasil Teceze Tempo inteiroGet AI-powered advice on this job and more exclusive features.Direct message the job poster from TECEZEWe are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems.This role ensures smooth IT operations, continuity of services, and timely resolution of incidents...
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On-Site It Support Engineer
2 semanas atrás
Campinas, Brasil Teceze Tempo inteiroOverviewWe are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact...
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Information Technology Support Engineer
1 semana atrás
Campinas, Brasil Teceze Tempo inteiroHi, New Contract Opportunity – IT Support Engineer We're working with a leading global tech organisation that is looking for an experienced IT Support Engineer to join their team in Campinas.Onsite IT Support EngineerLocation : R. James Clerk Maxwel, 440 - Techno Park, Campinas - SP, *********Job Description:
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Information Technology Support Engineer
2 semanas atrás
Campinas, Brasil TECEZE Tempo inteiroHi,🚀 New Contract Opportunity – IT Support Engineer 🚀We’re working with a leading global tech organisation that is looking for an experienced IT Support Engineer to join their team in Campinas.Onsite IT Support EngineerLocation : R. James Clerk Maxwel, 440 - Techno Park, Campinas - SP, 13069-380Job Description:
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Information Technology Support Engineer
1 semana atrás
Campinas, Brasil Rain Tempo inteiroHi, 🚀 New Contract Opportunity – IT Support Engineer 🚀 We’re working with a leading global tech organisation that is looking for an experienced IT Support Engineer to join their team in Campinas. Onsite IT Support Engineer Location : R. James Clerk Maxwel, 440 - Techno Park, Campinas - SP, 13069-380 Job Description: - Basic Knowledge of Network...
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Information Technology Support Engineer
2 semanas atrás
Campinas, Brasil TECEZE Tempo inteiroOverviewTeceze is seeking a dedicated and proactive On-Site IT Support Engineer to deliver hands-on technical support for our client’s local infrastructure, end-users, and critical systems. The ideal candidate will ensure smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.This role acts as...
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Information Technology Support Engineer
1 semana atrás
Campinas, Brasil Teceze Tempo inteiroOverviewTeceze is seeking a dedicated and proactive On-Site IT Support Engineer to deliver hands-on technical support for our client's local infrastructure, end-users, and critical systems.The ideal candidate will ensure smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.This role acts as the...
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Information Technology Support Engineer
2 semanas atrás
Campinas, Brasil TECEZE Tempo inteiroOverviewTeceze is seeking a dedicated and proactive On-Site IT Support Engineer to deliver hands-on technical support for our client’s local infrastructure, end-users, and critical systems. The ideal candidate will ensure smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.This role acts as...
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Information Technology Support Engineer
Há 7 dias
Campinas, Brasil TECEZE Tempo inteiroOverviewTeceze is seeking a dedicated and proactive On-Site IT Support Engineer to deliver hands-on technical support for our client’s local infrastructure, end-users, and critical systems. The ideal candidate will ensure smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.This role acts as...
