SAP dCEM
4 semanas atrás
SAP dCEM (Digital Customer Engagement Manager)
Technical Skill Set required to perform above tasks:
- Advanced english
- Technical expertise in SAP Basis area with minimum of 5+ years of experience.
- 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
- Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
- Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
- Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Scope for the career
- Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP)
- Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies.
- Will gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future. Generally this exposure is not available in any regular SAP Basis position.
- Will not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges.
- Will rotate in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.)
Key tasks comprise the following:
- Technical Architecture, Landscape issues/ queries guidance to end customers.
- Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
- Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
- Supports in de-escalations of critical customer situations
- Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
- Contributes to customer release and maintenance activities
- Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
- Executes and supports problem management and continuous improvement
- Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
- Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
- Systematic and faster onboarding of associates: mandatory trainings documentation
- Enable continuous delta KTs on new topics and refresher sessions.
-
SAP dCEM
4 semanas atrás
Brasil HCLTech Tempo inteiroSAP dCEM (Digital Customer Engagement Manager) Technical Skill Set required to perform above tasks: Advanced english Technical expertise in SAP Basis area with minimum of 5+ years of experience. 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). Good understanding & hands-on experience required in S/4...
-
SAP dCEM
2 semanas atrás
Brasil HCLTech Tempo inteiroSAP dCEM (Digital Customer Engagement Manager) Technical Skill Set required to perform above tasks: Advanced english Technical expertise in SAP Basis area with minimum of 5+ years of experience. 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). Good understanding & hands-on experience required in S/4...
-
SAP Basis Consultant
Há 1 mês
Brasil HCLTech Tempo inteiroBrasil (Remoto) / Consultor SAP Basis / Integral Somos a HCLTech, uma das maiores empresas de tecnologia e DSA que mais crescem no mundo, com mais de 219.000 profissionais espalhados em 54 países, impulsionando o progresso através de recursos líderes do segmento e centrados nas áreas de Digital, Engenharia e Nuvem. A força motriz por trás desse...
-
SAP Basis Consultant
Há 1 mês
Brasil HCLTech Tempo inteiroBrasil (Remoto) / Consultor SAP Basis / Integral Somos a HCLTech, uma das maiores empresas de tecnologia e DSA que mais crescem no mundo, com mais de 219.000 profissionais espalhados em 54 países, impulsionando o progresso através de recursos líderes do segmento e centrados nas áreas de Digital, Engenharia e Nuvem. A força motriz por trás desse...
-
SAP Basis Consultant
2 semanas atrás
Brasil HCLTech Tempo inteiroBrasil (Remoto) / Consultor SAP Basis / Integral Somos a HCLTech, uma das maiores empresas de tecnologia e DSA que mais crescem no mundo, com mais de 219.000 profissionais espalhados em 54 países, impulsionando o progresso através de recursos líderes do segmento e centrados nas áreas de Digital, Engenharia e Nuvem. A força motriz por trás desse...
-
SAP Basis Consultant
2 semanas atrás
brasil HCLTech Tempo inteiroBrasil (Remoto) / Consultor SAP Basis / Integral Somos a HCLTech, uma das maiores empresas de tecnologia e DSA que mais crescem no mundo, com mais de 219.000 profissionais espalhados em 54 países, impulsionando o progresso através de recursos líderes do segmento e centrados nas áreas de Digital, Engenharia e Nuvem. A força motriz por trás desse...