Housekeeping Supervisor

Company Description

Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway’s Namba Station offering direct train access to Kansai International Airport and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach. The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensuring an unrivaled experience with the ultimate amenities and in-room technology. Pürovel Spa & Sports offers a selection of spa treatments, a fully equipped gym, jacuzzi, sauna, and indoor swimming pool.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

1. Preparing the daily job report following the room status report, Trace report, Late check out report, and arrival details report provided by the Executive Housekeeper/Housekeeping Manager.
2. Report to the Executive Housekeeper/Housekeeping Manager if any discrepancies are found between the room status report by Opera and the room status indicator on the monitor in the HSK office.
3. Attend the morning briefing in the HSK office where information about VIPs, groups/parties, and special attention will be shared by the Executive Housekeeper/Housekeeping Manager.
4. Conduct briefings with maids on each floor to share the information given in the morning briefing.
5. Check the grooming and health condition of maids.
6. Share the room cleaning order with maids.
7. Check that the stock of wet and dry amenities are sufficient in the linen room.
8. Pick up the stock of mini bar items from the Executive Club Lounge for replenishment. Record the expiration date of each replenished mini bar item and report it to the Executive Club Lounge at the end of the duty. Return the stock of mini bar items to the Executive Club Lounge once replenishment is complete.
9. Inspect the rooms cleaned by maids to ensure they meet brand standards.
10. Report to the HSK order taker if there are any issues in the guest rooms or corridors that need to be repaired.
11. When a maid reports that a guest has left something behind in the room, the checker calls HSK for a L&F sequence number, writes it down on the special form, and submits it to HSK along with the lost item.

Qualifications

• Ability to work efficiently.
• Confidence in physical strength.
• Organizational skills.
• Positive thinking and flexibility.
• Highly cooperative.
• Punctuality.
• Methodical approach.

Additional Information

• Part of the International Accor global and hotel team.
• Employee meals while on shift, laundry, and yearly anniversary stay.
• Career progression within the hotel and the Accor network.
• Work within a progressive team.