Senior Business Suite Customer Success Partner

Senior Business Suite Customer Success Partner Get AI-powered advice on this job and more exclusive features. We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Key Responsibilities and Tasks Demonstrate skills and knowledge in cloud and on-premise renewal strategy, deal architecture, customer negotiation, internal navigation of commercial and legal teams, and lead successful renewal executions in on-premise and cloud. Promote and evangelize the Maintenance Support offerings. Act as the first line of support for customers looking for SAP policy based maintenance adjustments. Minimize maintenance at risk (MAR) within the assigned Market Unit. Drive Customer Value realization (customer value journey). Support deal execution in the regions as needed, including education of customers’ procurement and legal groups regarding a Maintenance Contract. Serve as Subject Matter Expert for all SAP Extension Policies (Cloud/On-Prem/Cloud‑to‑Cloud). Engage with GM, VPs, AEs, CPs, and customers to position the value of SAP’s Maintenance Solutions. Educate and enable field sales on Renewals and Commercial Management tools, strategies, and opportunities (AE/SE, etc.). Engage partner support / awareness of SAP Maintenance offering. Provide reporting to management and keep CRM accurate and current. Experience & Educational Requirements Experience in a business operations role with strong relationship and communication skills. Cloud subscription contract management experience is a plus. Services sales oriented: diagnose, analyze, and succinctly discuss customer problems, develop urgency to solve, and commit customers to a realistic plan of action that will produce mutually beneficial results. Competitive selling: extensive experience to maximize competitive advantage through anticipation of strategies and tactics. Ability to work through multiple SAP commercial software systems. Strong analytical skills with proficiency in Excel and other reporting tools. Proven ability to organize and prioritize tasks while being process‑oriented. Excellent oral and written communication, with ability to build strong relationships. Bachelor’s Degree or equivalent experience. Equal Employment Opportunity Statement SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates may be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #J-18808-Ljbffr