Av Technician

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.**Key Responsibilities**:- Respond to dispatched service requests for AV setup, support, and troubleshooting.- Install, configure, test, and maintain AV equipment including:- Projectors- Video conferencing systems- Microphones- Speakers- Displays- Control systems (e.g., Crestron, Extron)- Diagnose and resolve AV-related issues both on-site and remotely, ensuring mínimal service disruption.- Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.- Perform preventive and corrective maintenance on AV and IT hardware.- Respond promptly to service tickets and dispatch to client sites as needed.- Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.- Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).- Execute system upgrades and software installations.- Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.- Communicate technical issues and resolutions clearly to non-technical users.- Coordinate with remote support teams to ensure timely and efficient problem resolution.- Stay current with emerging technologies and industry best practices.**Technical Skills**:- Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.).- Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet).- Understanding of AV signal flow, cabling standards, and integration best practices.- Basic network and systems troubleshooting (Windows, MacOS, Linux).- Ability to read and interpret AV schematics and wiring diagrams.- Experience in field support, helpdesk, or IT technician roles.- Proficiency in common IT tools and troubleshooting methodologies.**Qualifications**:- High school diploma or equivalent (Associate’s degree or technical certifications in AV/IT preferred).- Minimum 2-3 years of experience in a similar AV or field technician role.- Strong communication and interpersonal skills, both written and verbal.- Valid driver’s license with willingness to travel on short notice.**Other Requirements**:- Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.- Ability to lift and transport AV equipment.- Professional appearance and a strong customer service mindset.- Ability to work independently and manage multiple priorities effectively.**What next?