Service Engineer

3 semanas atrás

Joinville, Santa Catarina, Brasil YIZUMI Tempo inteiro
Responsibilities
  • Participate in various training organized by technical service department to improve technical ability and comprehensive service ability.
  • Responsible for the plan suggestion or formulation of subsidiary stock spare parts.
  • Submit the summary of machine quality problems in the responsible area and put forward suggestions for machine quality improvement.
  • Responsible for assisting other colleagues of the subsidiary to complete the on-site inventory of spare parts warehouse of the subsidiary.
  • Follow all company and customer safety policies.
  • Install, repair, and maintain Injection Molding Machinery, linear robot, hopper dryer, auto-load, chiller, and related software, and control systems.
  • Perform all safety checks on the equipment.
  • Follow all of the company's procedures.
  • Demonstrate the use of the equipment, and provide customer training.
  • Troubleshoot machine failures and performance issues (Define service problem, collect data, establish facts, draw valid conclusions) and perform root cause analysis, and corrective actions. Document findings and actions.
  • Order replacement parts as required and document other worn parts which may need replaced in the future.
  • Respond quickly to customer problems via phone, email, or onsite in a prompt, courteous and professional way.
  • Provide maintenance and operation recommendations or on-site service to customers.
  • Provide written reports on all service calls, making sure to document key contacts, and the workload of the machines.
  • Provide after-sales service and technical training for customers and agents, including but not limited to equipment safety, operation, maintenance, plastic raw materials and molding process training.
  • Translate service files into local languages if necessary.
Requirements
  • Education:
    • Major in mechanical manufacturing, electric engineering, automation or plastic material or equal;
    • Other education background but more than 3 years' experience in injection molding machine design, after-sales service or maintenance.
  • 2 years service work or technical support work experience in injection molding machine industry or related industry.
  • Ability to communicate in English;
  • Ability to drive car;
  • Extensive knowledge in the trouble shooting and repairing of injection molding machines, covering all aspects including controls, mechanical, hydraulic and electrical systems;
  • Ability to use computers, email systems, basic Microsoft Office Excel, Word and Powerpoint;
  • Ability to understand mechanical drawings, electrical and hydraulic schematics.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering, Manufacturing, and Customer Service
Industries
  • Machinery Manufacturing, Industrial Machinery Manufacturing, and Automation Machinery Manufacturing

Location: Joinville, Santa Catarina, Brazil

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