Brazil Financial Market Operations Manager

3 semanas atrás

Salvador, Bahia, Brasil beBeeAccount Tempo inteiro
Financial Market Specialist

We are seeking a highly skilled and experienced professional to lead our financial market operations in Brazil. This role involves maintaining and expanding our presence in the Brazilian financial market, with opportunities for growth based on business needs and client expansion.

Key objectives of this role include:

  • Maintaining and strengthening relationships with key clients in Brazil through regular communication and exceptional service.
  • Expanding market presence by proactively engaging with identified financial institutions in Brazil, aiming to onboard new clients over time.
Key Responsibilities Client Relationship Management
  • Serve as the primary point of contact for existing clients in Brazil, providing seamless coordination between their technical teams and ours.
  • Conduct regular calls with clients to facilitate effective communication and monitor client satisfaction, addressing concerns proactively to ensure loyalty.
New Business Development
  • Build on the foundation established by sales teams to engage with identified prospects in Brazil's banking and finance sector, developing strategic sales approaches to introduce offerings emphasizing competitive advantages.
  • Nurture relationships with potential clients, managing them through the sales pipeline.
Market Insight and Reporting
  • Stay up-to-date on market trends, competitor activities, and regulatory developments in Brazil.
  • Provide regular reports to the global sales team on client activities and new business opportunities.
  • Share insights from the Brazilian market to influence broader company strategy.
Work Arrangement
  • Initial Setup: Part-time (16–24 hours per week, 2–3 days), focusing on supporting existing clients and prospecting new ones.
  • Potential Transition: The role may evolve into full-time based on workload, client engagement, and success in new business acquisition.
Qualifications
  • Proven experience in account management within the financial technology sector.
  • Previous experience working in the Brazilian market is highly desirable.
  • Strong technical communication skills to liaise effectively between clients and internal teams.
  • Fluency in Portuguese and English; understanding of Brazilian business culture.
  • Ability to travel within Brazil for on-site client support.
  • Proactive, solution-oriented mindset with a focus on client satisfaction and growth.
Potential KPIs
  • Client satisfaction and retention rate
  • Response time to client inquiries
  • New business opportunities generated
  • Revenue growth from the Brazilian market

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