Service Consultant

About Us Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally. We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally We have a passion for growth, including investing in the development of our people. We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors. Role Description Airswift is seeking applicants for the position of Service Consultant – Employer of Record (EOR). The Service Consultant will serve as the main point of contact for employees within Airswift’s EOR team. Principle Accountabilities Onboarding Carry out a wider range of pre‑assignment tasks to ensure the employee starts on time & in a fully compliant manner according to the specific country requirements. Example tasks include but are not limited to: Facilitate employee onboarding presentations to support their integration into the company Provide guidance and support to employees ensuring compliance with all international laws and regulations, including immigration, employment contracts, work permits, and visa requirements Draft, issue & ensure signature of the employment agreement prior to the start date Coordinate medical and background checks when required Coordinate with internal teams, such as payroll, billing, legal, immigration, to ensure the employee is properly integrated into all Airswift systems Ongoing Employee Care Support the employee with a wide variety of tasks during their assignments to ensure they can continue to focus on their role/projects. Example tasks include but are not limited to: Liaise with internal departments globally to identify and resolve queries as they arise Monthly check‑ins with the employee to build and maintain long‑lasting employee relationships Support the Engagement Team to ensure deadlines are met and deliverables are achieved Offboarding Deliver end‑of‑employment support to the employees as they finish their role Example tasks include but are not limited to: Facilitate the return of any company equipment/tools/etc Issue end of employment contractual documents Manage any visa, travel or logistics involved in the de‑mobilization Skills, Knowledge and Experience Fluent English skills Prior Customer service experience Friendly and approachable working manner General MS Office Skills Detail orientated mind‑set Prior experience working to & reprocesses/workflows Non-English Language skills are always welcome, but not essential What we can offer you Attractive monthly base salary + competitive commission/performance bonus. Genuine career progression opportunities, either locally or globally World‑class training programmes and development opportunities Virtual Onboarding Events exclusively for new hires. Team driven environment, supportive culture with a focus on work‑life balance. Career breaks available after one year. Wellbeing Champions to signpost you to support when you need it. Monthly Excellence Awards nominated by your peers. Quarterly roundtable with CEO for Excellence Award winners Yearly destination trips as part of our Highflyers program (Dubai, Buenos Aires, etc…) Charity days for various importance causes such as Relay for Life and Earth Day. Our Core Values Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth. Life - We create a safe and inclusive environment to protect the wellbeing of everyone we work with. Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do. Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason. Visit our website and social medias to find out more - Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Diversity & Inclusion At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be. Please click here to view our privacy policy. #J-18808-Ljbffr