SMB Customer Success Engineer
2 semanas atrás
Customer at TRACTIAN The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes. What you'll do As an SMB Customer Success Engineer, you will serve as the primary point of contact for small and medium industrial clients. Your role is to ensure their success by guiding them through TRACTIAN’s solutions, addressing their maintenance challenges, and driving operational excellence. Responsibilities Provide hands-on support to SMB clients, ensuring successful onboarding and implementation of TRACTIAN solutions. Monitor client performance metrics and proactively engage to reduce downtime and improve maintenance strategies. Deliver on-site training and guidance on predictive and preventive maintenance techniques. Collaborate with client teams on the factory floor to identify and address key operational pain points. Support up-sell and cross-sell opportunities by demonstrating the value of TRACTIAN solutions. Requirements Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or related field. 2+ years of experience in maintenance, production, or industrial operations, ideally as a coordinator or supervisor. Practical knowledge of factory floor dynamics and maintenance processes. Strong communication skills with the ability to explain technical concepts to non-technical audiences. Experience with tools like HubSpot and CRM systems is a plus. #J-18808-Ljbffr
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SMB Customer Success Engineer
Há 5 dias
São Paulo, São Paulo, Brasil Tractian Tempo inteiro R$60.000 - R$80.000 por anoCustomer at TRACTIAN The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai,...
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SMB Customer Success Engineer
Há 5 dias
São Paulo, Brasil Tractian Technologies Inc Tempo inteiroWhy join us TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients. At TRACTIAN, you'll break boundaries, question convention, and...
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Manager, Customer Success Engineers
1 dia atrás
são paulo, Brasil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Mid-Market Customer Success Engineer
3 semanas atrás
São Paulo, Brasil TRACTIAN ?? Tempo inteiroJoin to apply for the Mid-Market Customer Success Engineer role at TRACTIAN ???????? 4 months ago Be among the first 25 applicants Join to apply for the Mid-Market Customer Success Engineer role at TRACTIAN ???????? Why join usTRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge...
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Customer Success Engineer
2 semanas atrás
São Paulo, Brasil Jp & F Consultoria Tempo inteiroWe're looking for a Customer Success Engineer who's passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform.In this role, you'll act as the bridge between technical teams and usersensuring smooth experiences, resolving issues, and driving product improvements through collaboration with...
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Customer Success Engineer
4 semanas atrás
São Paulo, Brasil JP & F Consultoria Tempo inteiroWe’re looking for a Customer Success Engineer who’s passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform. In this role, you’ll act as the bridge between technical teams and usersensuring smooth experiences, resolving issues, and driving product improvements through collaboration with...
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Customer Success Engineer
2 semanas atrás
São Paulo, Brasil JP & F Consultoria Tempo inteiroWe’re looking for a Customer Success Engineer who’s passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform. In this role, you’ll act as the bridge between technical teams and usersensuring smooth experiences, resolving issues, and driving product improvements through collaboration with...
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Customer Success Engineer
3 semanas atrás
São Paulo, Brasil JP & F Consultoria Tempo inteiroWe’re looking for a Customer Success Engineer who’s passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform. In this role, you’ll act as the bridge between technical teams and usersensuring smooth experiences, resolving issues, and driving product improvements through collaboration with...
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Customer Success Engineer
1 semana atrás
São Paulo, Brasil JP & F Consultoria Tempo inteiroWe’re looking for a Customer Success Engineer who’s passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform. In this role, you’ll act as the bridge between technical teams and usersensuring smooth experiences, resolving issues, and driving product improvements through collaboration with...
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Customer Success Engineer
Há 6 dias
São Paulo, Brasil JP & F Consultoria Tempo inteiroWe’re looking for a Customer Success Engineer who’s passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform. In this role, you’ll act as the bridge between technical teams and usersensuring smooth experiences, resolving issues, and driving product improvements through collaboration with...
