Receivable Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. We serve customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our purpose is to deliver a sustainable future for the world through science and collaboration, and we are a community of relentless problem solvers ready to shape the future. Dow (NYSE: DOW) is one of the world’s leading materials science companies, operating manufacturing sites in 30 countries and employing approximately 36,000 people. In 2024 the company delivered sales of approximately $43 billion. Dow may refer also to its subsidiaries. Learn more about us at Receivable Specialist – São Paulo, Brazil The Receivable Specialist is mainly responsible for the collection of all accounts receivable aligned to a portfolio of customers and the reconciliation of these customer accounts. This role is integral to the success of the company’s cash flow objectives and helps achieve accounts receivable current & days sales outstanding targets. Within this role there is strong interaction with customers and key internal partners such as commercial, customer service, and finance teams. Responsibilities Communicates periodically account statements to customers. Performs proactive pre‑collection of near‑due invoices, giving visibility to internal areas on collection status. Performs collections of past‑due invoices, leads root‑cause analysis and implements corrective actions with the customer and internal Dow partners. Manages customer account reconciliations in order to deliver accurate financial statements for Dow and the customer. Investigates and resolves customer payment discrepancies, working closely with the customer and internal departments to determine corrective actions. Issues customer sales adjustments according to business standards and agreements. Manages customers’ orders that are held on credit block. Applies customer payments and performs offsets. Leads and/or participates in projects to improve Dow’s working capital, increase automation, improve customer and employee experience, and implement process improvement initiatives. Requirements Bachelor’s degree required. Accounting, Finance, Business Management and Business Administration degrees are preferred. Languages: English (intermediate). Work experience in finance, accounting or customer service. Interest in developing a career in finance. Other Preferred Qualifications / Skills SAP and reporting tools. Strong skills in Microsoft Excel. Strong customer service mindset and multi‑tasking skills. Attention to detail and organizational skills. Ability to prioritize to meet deadlines in a fast‑paced environment, proven effective and professional communication (verbal and written) and interpersonal effectiveness. Ability to continuously seek opportunities to improve work processes and activities. Analytical thinking and problem‑solving skills. Ability to work independently in an integrated team. Benefits – What Dow Offers You Equitable and market‑competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial and social well‑being, to help you get the care you need when you need it. Competitive retirement program that may include company‑provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long‑term financial goals. Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only – Dow will apply value of monthly student debt payments to the 401(k) plan). Robust medical and life insurance packages with a variety of coverage options, and travel insurance available in certain countries/locations. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role‑based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance. Paid time off for new parents and to care for sick or injured family members, and for volunteering and Employee Resource Group participation. Wellbeing Portal for all Dow employees, a one‑stop shop to promote wellbeing and empower employees to take ownership of their journey. On‑site fitness facilities to help stay healthy and active (availability varies). Employee discounts for online shopping, cinema tickets, gym memberships and more. Additional location‑specific benefits may include transportation allowance, meal vouchers and carbon‑neutral transportation incentives. As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to deliver more value and have a more fulfilling career. Further information regarding Dow’s equal opportunities is available at #J-18808-Ljbffr