Customer Success Manager
Há 5 dias
.Customer Success Manager page is loaded## Customer Success Managerlocations: São Paulo-São Paulo-Brazil: Rio de Janerio-Rio de Janeiro-Braziltime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 25, 2025 (7 days left to apply)job requisition id: WD # **Customer Success Manager**### ### **Sobre a posição**### Estamos em busca de um **Gerente de Sucesso do Cliente** para atuar como parceiro estratégico de nossos clientes na América Latina. Essa posição é essencial para garantir a satisfação, retenção e crescimento da receita, oferecendo soluções que agreguem valor e maximizem o retorno sobre investimento (ROI) dos sistemas e serviços **ShopperTrak Analytics / Sensormatic**.### Você será responsável por construir relacionamentos sólidos, entender desafios de negócio, propor planos de ação e apoiar na implementação de mudanças que impulsionem resultados. Atuará em colaboração com equipes de vendas e outras áreas internas, sendo a voz do cliente dentro da organização.### **Requisitos*** ### **Formação:** Superior completo (MBA desejável).* ### **Experiência:** Em gestão de contas, atendimento ao cliente ou áreas de negócios.* ### Necessário experiência no setor de varejo .* ### **Idiomas:** Inglês avançado (Espanhol é um diferencial).* ### Disponibilidade para viagens (até 25%).### ### **Principais responsabilidades*** ### Garantir retenção de receita por meio de análises, treinamentos e resolução de demandas críticas.* ### Desenvolver planos de conta para aumentar satisfação e reduzir riscos de churn.* ### Conduzir processos piloto orientados a resultados, assegurando melhores práticas na implementação.* ### Identificar oportunidades de **up-sell** e expansão de soluções.* ### Realizar reuniões periódicas com clientes para alinhar necessidades atuais e futuras.* ### Gerenciar contas corporativas com alto nível de integridade e excelência.* ### Atuar como representante do cliente junto às áreas internas (Soluções, Marketing, Finanças, Operações e Tecnologia).### ### **Local de Trabalho:** 100% Home Office (com flexibilidade e disponibilidade para viagens até 25%)Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.#J-18808-Ljbffr
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