Site Reliability Engineer
2 semanas atrás
OverviewSite Reliability Engineer (Middle/Senior) ID38916 AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and startup clients across 17+ industries. We rank among leaders in application development and AI/ML, with a people-first culture recognized by multiple Best Place to Work awards. Why join us? If you're looking for a place to grow, make an impact, and work with people who care, we’d love to meet you ResponsibilitiesShift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call On-call shifts: every 6 weeks, one week as primary responder and next week as secondary Manage alerts daily, check systems, and escalate issues as needed Provide 24×7 on-call support for critical SaaS events Be available in emergencies when team members are unavailable or need help Document issues and remediation steps Proactively create appropriate monitors in the EKS/K8S ecosystem Deploy to EKS/K8s cluster using Terraform and Helm Learn and maintain existing infrastructure running under Docker Swarm Improve infrastructure health by implementing checks and scripts to correct known issues Maintain and develop deployment code Automate manual tasks Implement/integrate new technologies in our Cloud Infrastructure Collaborate with Support, Customer Success, Migration, and Professional Services teams to provide excellent SaaS service Apply a customer-focused approach when planning deployments/updates RCA and corrective actions to prevent recurrence of issues Create and assign alert-related actions after investigations Handle environment-specific support requests Identify automation requirements to improve RCA MUST HAVES2+ years of professional experience Experience working with Datadog Hands-on experience as an AWS Cloud Engineer Working knowledge of EKS/Terraform/Helm Working experience with Docker and Docker Swarm Good understanding of AWS IAM roles and policies Experience logging and monitoring AWS resources using CloudWatch logs Experience working in a Linux environment Proficient in Bash and/or Python scripting Strong understanding of web technologies such as REST APIs Working experience with monitoring solutions such as Grafana and Prometheus Excellent oral and written communication skills Customer-facing communication skills to explain issues and RCAs Experience in Product/Application Support for SaaS-based products Understanding of APIs, Databases, Systems Architecture, and Design Designing, implementing, and operating in a DevSecOps environment Excellent communication skills, both written and verbal Ability to work independently as well as in a collaborative environment A technical aptitude with a desire to learn new technologies Upper-Intermediate English level NICE TO HAVESExperience with GCP or Azure Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty PERKS AND BENEFITSProfessional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. Competitive compensation: We match your growing skills with competitive USD-based compensation and education/fitness/team activity budgets. A selection of exciting projects: Work on modern solutions with Fortune 500 enterprises and leading product brands. Flextime: Flexible scheduling with options to work from home or the office for optimal work-life balance. Referrals increase your chances of interviewing at AgileEngine by 2x #J-18808-Ljbffr
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Site Reliability Engineer
2 semanas atrás
Florianópolis, Brasil AgileEngine Tempo inteiroOverview Site Reliability Engineer (Middle/Senior) ID38916 AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and startup clients across 17+ industries. We rank among leaders in application development and AI/ML, with a people-first culture recognized by multiple Best Place to Work awards. Why join us? If you're...
